EcoStruxure IT forum
Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz
Link copied. Please paste this link to share this article on your social media post.
Posted: β2020-07-04 03:49 PM . Last Modified: β2024-04-05 12:27 AM
Hi,
DCO 8.2.2 when I try to add new users to the customer portal I receive the following error message and am logged out of the web app. I am unable to add new users to the Customers Tenant Portal.
(CID:129412427)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: β2020-07-04 03:49 PM . Last Modified: β2024-04-05 12:27 AM
Hello Mark.
In the top right corner of the tenant view where you're trying to add the new user account try toggling the "portal active" switch from "on" to "off" and then back to "on".
Once you've done that retry adding the new user.
Regards
Greg Sterling
(CID:130091589)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: β2020-07-04 03:49 PM . Last Modified: β2024-04-05 12:27 AM
Hi Greg,
Worked perfectly thanks heaps!!!
(CID:131965390)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: β2020-07-04 03:49 PM . Last Modified: β2023-10-22 01:32 AM
This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.
Link copied. Please paste this link to share this article on your social media post.
Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.