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DCE template doesn't work when NB250 firmware upgrade

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DCIM_Support
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DCE template doesn't work when NB250 firmware upgrade

This question was originally posted on DCIM Support by Chu Li Wei on 2019-12-26


Hi Team ,

One question from customer that their DCE template doesn't work after upgrade NB250 to the newest firmware . 

They are using NBACS1356 for 18 Racks and each rack had different user for door access.

Customer used DCE template to deploy account info to different NB250. 

The issue was happened after  they upgrade to newest firmware V6.6.7 .

In the moment ,customer tried to import the old template to NB250, system shows no valid value

so that can not go on next step , and also show unknow user from user1 to user200. 

Any expert knows what's the problem on it ? Your input would be appreciated.

(CID:153093012)

5 Replies 5
DCIM_Support
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Re: DCE template doesn't work when NB250 firmware upgrade

This comment was originally posted on DCIM Support by Chu Li Wei on 2020-01-08


Hello  , 

Can anyone advice on this issue? Many thanks.

Best Regards

(CID:153552077)

DCIM_Support
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Re: DCE template doesn't work when NB250 firmware upgrade

This comment was originally posted on DCIM Support by spezialist on 2020-01-09


Dear Chu Li Wei,

I am facing a similar problem here again. Maybe you should try updating one or two NetBotz-250 to the latest firmware version v.6.8.2? And then see the result after the update.

With respect.

(CID:153552664)

DCIM_Support
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Re: DCE template doesn't work when NB250 firmware upgrade

This comment was originally posted on DCIM Support by Chu Li Wei on 2020-01-10


Hi Spezialist,

Ok, I will try to upgrade and see if this help ,thank you.

(CID:153552748)

DCIM_Support
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Re: DCE template doesn't work when NB250 firmware upgrade

This comment was originally posted on DCIM Support by spezialist on 2020-01-10


Also, what is your version of DCE software?

(CID:153552751)

DCIM_Support
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🔒 Closed

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