DCE firmware 7.6.0 BUG

[DCIM_Support]

Hi Support,

I updated DCE with new firmware and faced with bug.

I cant add,edit or delete Virtual Sensor any more.

All sensor what were on previous version are there and OK, but new I cant add.

Does anyone have same issue?

Best Regards

Stanko Markovic

(CID:134693093)

[DCIM_Support · Accepted solution]

Hi Stanko,

I would not consider this a "bug" as that would indicate it is an issue with the feature itself and a failure of the actual code. 

I'm running DCE 7.6 and I have no issue creating or manipulating virtual sensors. 

Have you rebooted the server again?

Have you tried a different client system?

Have you tried a different user?

How long ago did you upgrade? If it was just recently, do you have a backup of the old system and can you restore back to 7.5 or whatever version you were and and verify it is working then try the upgrade again?

As I mentioned, it doesn't appear to be a failure in the way it was designed (bug) as I'm not seeing the issue so there's something more specific about your environment that needs to be troubleshot.

Steve

(CID:134693109)

[DCIM_Support]

Hello Steve,

I tried in friday to create virtual sensors during internal training.

Today, I can see there are all virtual sensors present. I didnt reboot server neither client app. My server needed more then 1h to create sensors?!

You are right, its not bug. But I`m wondering, why it took so long?

Best Regards

Stanko

(CID:134693700)

[DCIM_Support]

Hi Stanko,

I couldn't say. Possibly it's a communications issue between the server and client(s), possibly the resources the system has is not enough or was being used for other processes at the time, I can't say. Next time I'd suggest possibly rebooting the server if you'd not already done so, try another client, If it's a VM, increase resources potentially.

Steve

(CID:134693707)

[DCIM_Support]

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