EcoStruxure IT Gateway SSLHandshakeException error

[DCIM_Support]

This question was originally posted on DCIM Support by Thabo Maepa on 2018-11-02

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Hello team,

Any ideas of what could be the issue of the following problem i encounter when trying to retrieve the Registration Code for the gateway. Note Port 443 is opened for connection.

The logs are as follows:

11/01/2018:16:35:43.756:WARN:http-nio-443-exec-19 IvanRemoteResource:51 - javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: None of the TrustManagers trust this certificate chain retrying=1 elapsed=0:00:03
11/01/2018:16:35:47.688:WARN:http-nio-443-exec-6 IvanRemoteResource:51 - javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: None of the TrustManagers trust this certificate chain retrying=2 elapsed=0:00:08
11/01/2018:16:35:48.243:WARN:cloud-heartbeat-0 IvanRemoteResource:51 - javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: None of the TrustManagers trust this certificate chain retrying=4 elapsed=0:00:33
11/01/2018:16:35:49.079:WARN:http-nio-443-exec-19 IvanRemoteResource:51 - javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: None of the TrustManagers trust this certificate chain retrying=2 elapsed=0:00:08
11/01/2018:16:35:56.355:WARN:http-nio-443-exec-6 IvanRemoteResource:51 - javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: None of the TrustManagers trust this certificate chain retrying=3 elapsed=0:00:16
11/01/2018:16:35:58.006:WARN:http-nio-443-exec-19 IvanRemoteResource:51 - javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: None of the TrustManagers trust this certificate chain retrying=3 elapsed=0:00:17
11/01/2018:16:36:00.266:WARN:http-nio-443-exec-12 IvanRemoteResource:51 - javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: None of the TrustManagers trust this certificate chain retrying=5 elapsed=0:00:59
11/01/2018:16:36:00.905:WARN:http-nio-443-exec-2 IvanRemoteResource:51 - javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: None of the TrustManagers trust this certificate chain retrying=5 elapsed=0:00:59
11/01/2018:16:36:00.910:ERROR:http-nio-443-exec-12 IvanRemoteResource:53 - failed to connect, retries exceeded
11/01/2018:16:36:00.911:ERROR:http-nio-443-exec-12 IvanServiceCommunicationState:107 - Ivan ingester service communication is down com.se.ivan.common.rest.IvanClientException: com.sun.jersey.api.client.ClientHandlerException: javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: None of the TrustManagers trust this certificate chain

(CID:134692996)

[DCIM_Support · Accepted solution]

This answer was originally posted on DCIM Support by Christopherus Laurentius on 2018-11-02

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Are you using proxy?

If the proxy uses SSL certificate, you need to add to the gateway.

Check the certificate from browser by going here:

https://us.struxureon.com/ingester/v2/blah/registration

Export out .cer for the proxy from your browser

Refer to the steps here to add the certificate:

How to solve the Gateway untrusted certificate chain error

(CID:134693097)

[DCIM_Support]

This comment was originally posted on DCIM Support by Thabo Maepa on 2018-11-02

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im still hitting the same brick wall and no im not using a proxy at the moment its off.

(CID:134693116)

[DCIM_Support]

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