DCE -EcoStruxure IT connection

[DCIM_Support]

This question was originally posted on DCIM Support by Sergio on 2018-10-19

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Hi

I want to know if DCE can still connect with StruxureOn (EcoStruxure IT) and availability  in LATAM region ( Costa Rica)

Thanks

Regards

(CID:134686600)

[DCIM_Support · Accepted solution]

This answer was originally posted on DCIM Support by spezialist on 2018-10-19

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Dear Sergio,

The information you need can be found on the official website https://ecostruxureit.com/ of this =SE= digital service.

At the moment, customers are already offered two digital services: EcoStruxure IT Expert (you can connect only the special free EcoStruxure IT Gateway software to it) and EcoStruxure Asset Advisor (you can connect your existing DCE software to it).

But unfortunately for both =SE= digital services in the section AVAILABLE IN your country is not declared (as well as mine :-). You need to wait...

With respect.

(CID:134686666)

[DCIM_Support]

This comment was originally posted on DCIM Support by Sergio on 2018-10-19

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ok, perfect, thanks for your information, butI am a little confused, it is a new service for which we must pay additional licenses and support?At this moment we are only interested in the mobile app connection with DCE,Maybe we don't have to wait too long

regards

(CID:134686672)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-10-20

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Dear Sergio,

From your comment:

At this moment we are only interested in the mobile app connection with DCE,Maybe we don't have to wait too long

Then you only need =SE= digital service EcoStruxure Asset Advisor. How long will you have to wait I don’t know...

I am a little confused, it is a new service for which we must pay additional licenses and support?

You do not need additional licensing, but as written on resource https://ecostruxureit.com/how-to-buy/, you will need to pay an additional $365/USD/device/year.

More details about this and other questions regarding new digital services =SE= can be found in the recent topic .

If you have more questions, please ask.

With respect.

(CID:134686729)

[DCIM_Support]

This comment was originally posted on DCIM Support by Sergio on 2018-10-22

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Hi,

Thanks for your answer

bad news for us, we think it's an expensive service. Today we have 150 devices (365*150=54750 USD per year) and we already pay for DCE: licenses, support contract, and APC-UPS support.

There is another way to obtain only the app working for our DCE?

With respect

(CID:134687476)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-10-22

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Dear Sergio,

From your comments:

There is another way to obtain only the app working for our DCE?

Unfortunately, I don’t know another way for your case.

With respect.

(CID:134687486)

[DCIM_Support]

This comment was originally posted on DCIM Support by Sergio on 2018-10-22

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ok , perfect  thanks for you time

Regards

(CID:134687493)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-10-22

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Thanks for the feedback 😀.

(CID:134687498)

[DCIM_Support]

This answer was originally posted on DCIM Support by Philippe Goutaudier on 2018-10-23

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Hi Sergio. 

May I jump in in the discussion

LATAM region will launch Asset Advisor in Dec 2018, so very soon. 

You can connect your DCE to the EcoStruxure IT cloud and then be connected to the Mobile App only, or to Asset Advisor or IT Expert.

If you are only interested in the Mobile App, you can connect and get the mobile App for free. You don't have to pay for the Mobile App. You will then be able to see Alarms and list of assets. 

By connecting, you will also get 30 days of free trial of IT Expert for all devices connected. You will see a lot of information in the Mobile App during the 30 days like Alarms, list of assets, and per asset list of sensors with history of values. After the 30 days period, you will have to decide to buy IT Expert or not. If you buy, you will continue to have the same views; If not, the mobile app will show you less information (alarms, list of assets)

By connecting, you can have 1 device covered by Asset Advisor for one year for free. For this device, you will see in the Mobile App a lot information (Alarms, Devices, Data history, Incidents, Chat with Service Bureau). You can have more devices connected to Asset Advisor but either buying it (365$/asset/year) or if you have a Service contract on some assets, these assets will be covered by Asset Advisor. For your assets covered by Asset Advisor, you will have a Service Bureau monitoring your assets, monitoring your incidents, chatting with you and calling you if necessary.

About your 150 devices, you can decide if you want all, or some of them covered to Asset Advisor. If some are covered by an Advantage Service Contract or Warranty, then they will be automatically upgraded to the full coverage. It's transparent for you, the system does it for you.

Hope it clarifies. Let me know

(CID:134688066)

[DCIM_Support]

This comment was originally posted on DCIM Support by Sergio on 2018-10-23

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Hi, Phillipe.

It is cristal clear to me now 😀.

thanks to everyone for your time and support.

(CID:134688095)

[DCIM_Support]

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