DCE / EcoStruxure IT - Registration failed with status 407

DCIM_Support · ‎2020-07-05

This question was originally posted on DCIM Support by Richard on 2018-11-15

I have successfully configured the proxy server settings in the DCE client, however when I try to do the EcoStruxure IT > Registration the connection status is "Communication Error". I have looked through the logs and copied some detail below. It shows that the proxy test return code was 200 (successful), but the registration response fails with status 407.

Might be worth while noting that I had some trouble setting up the proxy settings in the first place, and finally figured out that I needed to upload a 'Server SSL Certificate' which seemingly worked.

Am I missing something?

11/15/18 15:37:13.552 INFO - Enabling http proxy settings...

11/15/18 15:37:14.339 INFO - Http Proxy test return code: 200

11/15/18 15:37:17.842 INFO - Enabling http proxy settings...

11/15/18 15:37:23.957 ERRR - Failed to get response from registration client.(com.schneider_electric.dce.services.ivan.impl.IvanServiceImpl)com.se.ivan.common.rest.IvanClientException: GET : https://us.struxureon.com/ingester/v2/WV18442Z8DPQ/registration failed with status 407 at com.se.ivan.common.rest.jersey.JerseyRestClient.get(JerseyRestClient.java:69)

DCIM_Support · ‎2020-07-05

This comment was originally posted on DCIM Support by Stine Hansen on 2018-11-20

Hi Richard, thanks for posting!

Let's see if we can get some eyes on this.

Thanks,

Stine

DCIM_Support · ‎2020-07-05

This answer was originally posted on DCIM Support by Charlotte Arroyo on 2018-11-20

Dear Richard,

When configuring your proxy settings, you authorized to open port 80 HTTP, but you need to open the HTTPS 443 port. The issue must be linked to your HTTP proxy config.

Otherwise, you can authorize these static IP addresses in your proxy:

40.84.62.190 and 23.99.90.28

Please let me know if this works.

Kind regards

Charlotte

DCIM_Support · ‎2020-07-05

This comment was originally posted on DCIM Support by spezialist on 2018-11-25

Dear Richard,

Please, tell us if you could solve this problem or not?

With respect.

DCIM_Support · ‎2020-07-05

This answer was originally posted on DCIM Support by Richard on 2018-11-26

Hi Charlotte,

Thanks for your response. I don't have direct access to our proxy configuration but I've been able to validate that the rules are correct by using my browser:

[40.48.62.190] https://us.struxureon.com/ingester/v2/WV18442Z8DPQ/registration

The server responds with:

{"message":  "Invalid Authorization."}

Our proxy doesn't give any error, and so it's letting it through.

Something I didn't mention is I'm using the evaluation licence for DCE and EcoStruxure IT, the help page doesn't mention that this isn't possible. But could it be to do with licencing?

DCIM_Support · ‎2020-07-05

This comment was originally posted on DCIM Support by Charlotte Arroyo on 2018-11-26

Hi Richard, I am not sure about licensing, let me investigate internally. I'll get back to you shortly.

Charlotte

DCIM_Support · ‎2020-07-05

This comment was originally posted on DCIM Support by VSales on 2018-11-28

Hello Richard,

Can you please provide your server log files?

http://sxwhelpcenter.ecostruxureit.com/questions/105458517/how-to-download-capture-logs-on-data-cent...

Thank You

DCIM_Support · ‎2020-07-05

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