Can you get the 6-digit code from the Gateway?

[DCIM_Support]

I have a new Cell Phone. I deleted the EcoStruxure App from my old phone. So now I don't have anything to authenticate with. And I don't have the code that I was supposed to save the first time I used EcoStruxure IT.

(CID:149784868)

[DCIM_Support · Accepted solution]

Hi John Beck,

Can you ask an EcoStruxure IT administrator in your organization to log in and reset your two-factor authentication for you?

Have a look at this article: https://helpcenter.ecostruxureit.com/hc/en-us/articles/360013110354-I-can-t-log-in-to-EcoStruxure-IT...

Best,

Jackie

(CID:149784884)

[DCIM_Support]

When I attempt to login to the EcoStruxure IT App either on my new Cell Phone or on my laptop or when I ask the EcoStruxure Gateway to launch it tries to go to my old cell phone, the one in which I uninstalled the EcoStruxure App on. So now I am being asked for a 6-digit code with nothing to generate it. Can the EcoStruxure Gateway send one or reset the EcoStruxure IT App?

(CID:149785019)

[DCIM_Support]

I am the EcoStruxure IT Administrator (it appears that I am not a very good one).

(CID:149784895)

[DCIM_Support]

LOL! No worries! Things happen. If you create a ticket, a customer success manager will help you.

(CID:149784897)

[DCIM_Support]

Actually I have already done so. 

(CID:149784903)

[DCIM_Support]

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