Can't access DCE thru WebUI nor DCE client.

huynhngochoi · ‎2022-04-27

Hi,

I'm getting an error with the DCE server (physical server). When trying to access the server https://server/desktop/# I get the following error, "An error occurred when retrieving data from the server. Please try again."

@DCIM_Support Please help me.

tjlaw · ‎2022-04-28

Hi,

It seems like hardware related issue. Please prepare your backup from the system in case you might need to restore the system.

Please log a case to local support for assistance.

BR,

TJ

huynhngochoi · ‎2022-05-03

One thing that's sad is I can't back it up because it always stays at 96%

JohnBT · ‎2022-05-03

Hi,

Have you contacted your local support and logged a ticket?

Also try to get the capturelogs by entering this to your web browser. https://dce_ip/capturelogs

Generate a new archive if you have access and download.

Provide the logs, if you are able to access and download, to your local support for review.