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Posted: 2022-04-27 07:42 PM . Last Modified: 2022-04-27 07:43 PM
Posted: 2022-04-27 07:42 PM . Last Modified: 2022-04-27 07:43 PM
Hi,
I'm getting an error with the DCE server (physical server). When trying to access the server https://server/desktop/# I get the following error, "An error occurred when retrieving data from the server. Please try again."
@DCIM_Support Please help me.
Posted: 2022-04-28 09:17 PM
Hi,
It seems like hardware related issue. Please prepare your backup from the system in case you might need to restore the system.
Please log a case to local support for assistance.
BR,
TJ
Posted: 2022-05-03 05:49 PM
One thing that's sad is I can't back it up because it always stays at 96%
Posted: 2022-05-03 07:45 PM
Hi,
Have you contacted your local support and logged a ticket?
Also try to get the capturelogs by entering this to your web browser. https://dce_ip/capturelogs
Generate a new archive if you have access and download.
Provide the logs, if you are able to access and download, to your local support for review.
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