Advanced View 4.5.2 installation errors - Av won't start

DCIM_Support · ‎2020-07-03

Using either the desktop shortcut or netbotzclient.jar directly

Windows asks how I want to open with file....

OS: Windows 10 Home

no CD on this machine, so I d/l install.exe from APC

Installed as administrator

---------

Post-install errors in log:

Installation: Successful with errors.

482 Successes
0 Warnings
3 NonFatalErrors
0 FatalErrors

Create LaunchAnywhere: Advanced_View (Install All LaunchAnywhere Java Executable Components)
Status: SUCCESSFUL

Create LaunchAnywhere: Advanced_View (Install All LaunchAnywhere Java Executable Components)
Status: ERROR

Install Uninstaller: Advanced View 4.5.2 (Install All Uninstaller Components)
Status: ERROR
Additional Notes: ERROR - Failure to install Uninstaller executable: java.lang.NullPointerException

Modify Text File - Single File: No Target Chosen
Status: ERROR
Additional Notes: ERROR - Unable to locate ASCII text file to be manipulated. Deferring...

DCIM_Support · ‎2020-07-03

John,

Windows 10 is not supported with the 4.5.2 release. This is looking to be fixed in a future release.

Per release notes for 4.5.2:

"1. Windows 10 is not a supported operating system for installing Advanced View v4.5.2. Updating Java to version 1.8 caused an issue with the Advanced View installer. This will be addressed in a future release."

If you have upgraded your appliance to 4.5.2, you should be able to connect to it using the 4.5.1 version of advanced view, which can be found here.

Regards,

Cory

See Answer In Context

DCIM_Support · ‎2020-07-03

John,

Windows 10 is not supported with the 4.5.2 release. This is looking to be fixed in a future release.

Per release notes for 4.5.2:

"1. Windows 10 is not a supported operating system for installing Advanced View v4.5.2. Updating Java to version 1.8 caused an issue with the Advanced View installer. This will be addressed in a future release."

If you have upgraded your appliance to 4.5.2, you should be able to connect to it using the 4.5.1 version of advanced view, which can be found here.

Regards,

Cory

DCIM_Support · ‎2020-07-03

Thanks Cory.

DCIM_Support · ‎2020-07-03

FYI - This will be fixed specifically in v4.5.3 or higher which is due out very shortly - within a few weeks I anticipate at this time (or sooner). It is currently going through final testing. I verified myself with a build that AV installs properly now on Windows 10 OS.

DCIM_Support · ‎2020-07-03

Good to know. Thank you.

DCIM_Support · ‎2020-07-03

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