Activation of Software License

[DCIM_Support]

Asking on behalf of Michal:

I have Data Center Expert Basic apliance (AP9465). I want to add NetBotz Surveillance 5-node add-on pack to it. I have a redemption certificate for the add-on. On the certificate there's an instruction how to activate the license. I opened register.netbotz.com website, created an account and registered the appliance. According to the instruction I should now select "Activate Software License" and follow the instruction. Unfortunately I don't see any such link on the site. Could you please help me with registration of the add-on pack? Regards, Michal

(CID:105459740)

[DCIM_Support]

Software License Key Passcode can be redeemed now at https://dcimassets.schneider-electric.com/

User Guide on how to redeem can be found on the same URL.

I hope this helps. 

Regards,

Bala

(CID:105459745)

[DCIM_Support]

Dear Balaraman,

I'm not sure whether I should you 'Redeem passcode' menu option of the registered asset or activate additional license some other way. I don't want to experiment with one time passcode.

And I can't find any user guide of the site you mentioned.

(CID:105460186)

[DCIM_Support · Accepted solution]

Hi Stine,

I've let product management know the instructions are incorrect. Since they're working towards electronic passcodes rather than continuing with the paper, they're not looking to update that information. The only thing I could do at that point is create a k-base (FA235913) noting the instructions are inaccurate.

Steve

(CID:105459809)

[DCIM_Support]

Hi Steve, I followed the instructions from k-base you had mentioned but when I entered the passcode from Redemption Certificate I got a message that the passcode could not be found. So I still cannot add licenses to the appliance. What can I do with it? Best regards, Michal

(CID:105460094)

[DCIM_Support]

Hi Michael, You need to contact support directly. They need to verify the passcode and if it's not in the system, either add it or provide you with a new one. We don't want to pass these passcodes back and forth over this unsecured forum so I can't assist you with that here. Steve

(CID:105460142)

[DCIM_Support]

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