Installing

[JosephH2025]

I need help with installing.
I have tried on a brand new Win11 device and now on a Win 2025 Datacenter machine and get the same error at the very end.
"problem running the post-install step. Installation may not complete correctly.
Failed to start EcoStruxureITGateway-db-1.24.0.12 Service:
Failed to start EcoStruxureITGateway-db-1.24.0.12 Service Failed:
Failed to start EcoStruxureITGateway-db-1.24.0.12 Service:

[Cory_McDonald]

Hello @JosephH2025,

I would start by making sure that WMIC is enabled.  Check out the following article: https://community.se.com/t5/What-s-new-in-EcoStruxure-IT/Installing-EcoStruxure-IT-Gateway-on-Window...

If that doesn't resolve the issue, I would recommend reaching out to technical support so they can dig further into the install issue with you, which likely will include looking at some log files.

Kind Regards,

Cory