Panel server 600 connection in SE network

sesa242973_brid · ‎2023-02-20

Hi,

I try to connect an PAS600L to the SE network. This part is working fine. Now i want to connect to the cloud to send the data to EnergyHUB. This is not working and the pas is in status ''connection in progress'' and ''device not registered''

What do i miss?

BR Geeke Pouw

Eric_HAVAS · ‎2023-02-22

Hello @sesa242973_brid ,
Could you please confirm that this issue is solved since Monday?
Next time for any technical support, please contact directly the Schneider Customer Care Center of your country: This forum is dedicated to PRE-SALES request
Regards

See Answer In Context

Mathew_Losey · ‎2023-02-22

Hello Geeke, have you tried the proxy settings in the PAS? I'm wondering if the connection may be being blocked by the firewall. @Szymon_Hochół or @CarolinaCastane do you have any additional thoughts?

Mathew Losey
EcoStruxure Energy Hub Global Offer Manager

Eric_HAVAS · ‎2023-02-22

Hello @sesa242973_brid ,
Could you please confirm that this issue is solved since Monday?
Next time for any technical support, please contact directly the Schneider Customer Care Center of your country: This forum is dedicated to PRE-SALES request
Regards

sesa242973_brid · ‎2023-02-23

Eric thank you for your support