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The system can automatically send an e-mail notification to relevant individuals when a work order status changes to Completed.
For this feature to be available, e-mail settings must have been configured as well as e-mail address for the users.
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Open the work order for which you want to configure e-mail notification.
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Click the Administrative Settings icon and select E-mail notification.
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In the E-mail notification dialog box, select the users to notify.
ITA_WO_emailnotify_360007668937.png
If the user does not appear in the list:
- Verify that the user's e-mail address has been added to the user information.
- If you had the Work Order Editor open while performing changes to the user information, close and reopen the Work Order Editor.
An e-mail is sent to the selected e-mail addresses, notifying the relevant individuals of the work order completion.
When a work order is assigned to a user in the system, an e-mail will automatically be sent to him. If it is reassigned, both the previous and new assignee will receive an e-mail.
For this feature to be available, e-mail settings must have been set up but no further configuration is needed.
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