TAC Vista to SmartStruxure Interface does not connect in non-English Operation System

[Product_Support]

Issue

The TAC Vista to SmartStruxure Interface fails to connect when the operating system is set to a non-English format.

Product Line

TAC Vista

Environment

Vista server

Cause

This issue occurs due to the Windows Format setting being configured to a non-English language. The interface requires the format to be set to English for proper connectivity.

Resolution

To resolve the issue:

1. Open Control Panel in Windows.
2. Navigate to Region and Language settings.
3. Under the Formats tab, change the format to English.
4. Click Apply to save the changes.

Note: This issue is resolved in Vista version 5.1.9.

For instructions on creating the Vista interface in SmartStruxure, refer to How to Create TAC Vista Interface to SmartStruxure.