SmartX Advanced Display AD-Link License activation fails

[Product_Support]

Issue

Unable to activate the AD-Link on a SmartX Advanced Display

Product Line

EcoStruxure Building Operation

Environment

• Building Operation Advanced Display V1
• Building Operation Advanced Display V2

Cause

Changes to the license server made current AD-Link software inoperable

Refer TPA-SBO-17-0009.00 for details about the issue

Resolution

Note: Advanced Display V1 is discontinued. Effective July 31, 2023, Service Support for Advanced Display v2 will also be discontinued. The licensing server responsible for activating AD-Link and Kiosk features will be decommissioned. After this date, no new Advanced Display v2 could be commissioned as the mentioned server will be decommissioned. Advanced Display V3 can replace it. Refer to: PA-00923

The issue is solved in a new version of AD-Link

To install a new version of AD-Link, there is a need to first uninstall the old version of AD-Link

1. Go to the settings page on the SmartX Advanced Display
2. Tap on "General"
3. Tap on "Security" tab
4. Tap on "Device administrators"
5. Un-tick the AD-Link
6. Uninstall the old AD-Link app

You will first need to uninstall the old version of AD-Link.

To uninstall the old AD-Link you will need to un-tick the AD-Link in the device administrators tab,

In the settings page you will be able to go to the "General" tab and then "Security" tab, then "Device administrators" 

In there you will see the AD-Link, untick it. 

You should now be able to uninstall the old AD-Link app

You will first need to uninstall the old version of AD-Link.

To uninstall the old AD-Link you will need to un-tick the AD-Link in the device administrators tab,

In the settings page you will be able to go to the "General" tab and then "Security" tab, then "Device administrators" 

In there you will see the AD-Link, untick it. 

You should now be able to uninstall the old AD-Link app