Main Screen in Continuum is blank on startup - 1.94 (64-bit OS)

[Product_Support]

Issue

When starting Continuum version 1.94 (64-bit OS), the main screen is blank.

Product Line

Andover Continuum

Environment

• CyberStation 1.94 (64-bit OS)
• WebClient 1.94 (64-bit OS)

Cause

When Continuum is installed on a 64-bit OS, the Main.bmp file is stored in:

C:\Program Files (x86)\Continuum\UserProfile 

However the application is looking for the file in C:\Program Files\Continuum\UserProfile.

Resolution

Configure the Main Menu to search for the Main.bmp file in the correct directory:

1. In the "blank" Main menu, right-click in the white space, and select Edit
2. Right click in the white space again, and select Page Properties
3. In the Background File field, press the "..." button. 
4. In the "Open" window, navigate to the  C:\Program Files (x86)\Continuum\UserProfile directory
5. Select the Main.bmp file. 
6. Press Open
7. Click OK on the Page Edit window
8. In the Edit window, press the Run Page button (looks like a Lightning Bolt) to close the Edit window
9. Re-start Continuum (if necessary)