Issue
Graphics are not displayed via the WebStation.
Product Line
EcoStruxure Building Operation
Environment
- EcoStruxure Building Operation WebStation
- Graphics
- Trends
- Display issues
- Long hyphen
- # character
Cause
When a graphic is requested on a Building Operation Webstation, it is not displayed. The display will remain blank.
Resolution
Try the following steps below to correct the WebStation loading issue.
- Check the file size of the graphic page. If the TGML graphic size is too large it can have issues loading in WebStation. Majority of the times it is due to an image that is too large such as a floor plan.
- If a graphic, or trend chart object, is created through a EcoStruxure Building Operation WorkStation and its name contains a "long hyphen", the graphic and trend chart objects cannot be viewed through WebStation. The long hyphen is not a supported character. When creating object names do not use the long hyphen (—) only use the short hyphen if required (-)
- If the version being used is 1.3, upgrading to 1.4.1x may resolve the issue.
- Check the name of the AS, an unsupported character may have been used e.g.#, to resolve, remove the character.
