Issue
Controller Error Logs - How to gather Continuum Controller error logs if requested by Product Support for troubleshooting.
Product Line
Andover Continuum
Environment
- BCX
- CX
- CMX
- 9680
- 9900
- i2
- b3
- 9702
- Controller Error Log
- Gerry Log
Cause
Troubleshooting controllers often time requires obtaining an error log from the controller
Resolution
The controller error logs contain useful diagnostic information when it is necessary to troubleshoot a controller or system problem. Much of what is logged are normal system operations that may assist an engineer in diagnosing a problem in the field.
To get the error logs from various controllers follow the procedures below:
NetControllers - 99xx
- Dumb terminal in using HyperTerminal
- Sign into the NetController
- Press V then E and press Enter over the NetController you are attached to
- Press F2
- Hit Alt + Print screen and paste into a Word doc
- Arrow down to single space or Ctrl+D to page down
- Hit Alt + Print screen and paste into a Word doc
- Repeat this process until you are at the end of the errors (up to 200)
- F4 Exits the error log
- See the CX Controllers Programmer’s Guide for all terminal keystrokes
- Email the file to Product Support Services
BCX/i2/B3 Controllers
CX9680/ACX5720/ACX5740/9702 Controllers
Note: You can not retrieve errors from NetController I (CX9900) using this tool
- Controller Error Log Tool
- Navigate to C:\Program Files\Continuum
- Double click on ControllerErrorLogTool.exe to open (This will do an install the first time)
- Note: The ErrorLogTool.exe is an older version of this utility and will work, but gives less information and does not contain the error lookup feature.
- Enter in the BCX or master CX IP
- Transport type = UDP or TCP depending on controller configuration
- CX Enode ID = AccNetId from the main CX editor
- Select Continuum in the Mode area, top right
If the controller is a field device then enter the following:
- CX infinet port = Select the one you want to report on
- Infinet Node ID = port number of the i2 device you want the error log out of
Once all the above required entries have been made:
- Click Get Log and the page will populate with any errors
- Once this runs, select SaveAs and name the file
- Email the file to Product Support Services
Suppliment - To gather error logs from Continuum controllers transisioned to StuxureWare please see How to pull the error log from a b3 or Infinet controller in SmartStruxure.
