Issue
- Installing StruxureWare Building Operation Workstation fails
- The following error message is displayed when installing Workstation:
Product Line
EcoStruxure Building Operation
Environment
StruxureWare Building Operation Workstation
Earlier versions
Cause
This issue occurs if the PC has a newer version of Microsoft Visual Studio 2010 Tools for Office Runtime Language Pack previously installed than the one in the Workstation installer, which will abort the installation.
Resolution
- Uninstall the Microsoft Visual Studio 2010 Tools for Office Runtime Language Pack from "Add or remove programs" in Windows.
- Run the Workstation installer again. It should now complete successfully.
Before step 1 (uninstalling) you may first check which version of Microsoft Visual Studio 2010 Tools for Office Runtime Language Pack you have installed, this is also found in "Add or remove programs".
After finishing step 2 you may download the latest Runtime Language Pack separately from Microsoft, or even the complete Runtime.
Note: This resolution only applies if you specifically get error 1603. There is a similar issue but with error 3010, please see Getting the error "Failed to install XXXX redist, error: 3010" during installation.
