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catastrophic failure, component application window popup failure in vista

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

Solved
markm75_apc
Ensign
Ensign
0 Likes
4
207

catastrophic failure, component application window popup failure in vista

This was originally posted on APC forums on 3/28/2008


I'm trying to reinstall powerchute apc 2.11 software (personal edition) under vista x64 and i get partway (27%) through the installer and this error appears (this appears to be a windows error based on some searching):

Component: Application
File Group: App Executables
File: (blank)
Error: Catastrophic Failure



I'm not sure what to do to get around this?
I've even re-downloaded the software and tried again to no avail..

Any thoughts?


Accepted Solutions
markm75_apc
Ensign
Ensign
0 Likes
0
207

Re: catastrophic failure, component application window popup failure in vis

This was originally posted on APC forums on 4/30/2008


I also must have gotten lucky, as i have a windows vista x64 with upgraded to sp1 on my work machine and the software is still working fine in this case..

See Answer In Context

4 Replies 4
TaSpEc_apc
Lieutenant JG
Lieutenant JG
0 Likes
0
208

Re: catastrophic failure, component application window popup failure in vis

This was originally posted on APC forums on 3/28/2008


Currently Vista 64 is not supported by powerchute personal edition 2.1.1, however we may support it in the future. You can check the software/firmware downloads page in the future but at this time I do not have an eta.

There is an alternative though, while Microsoft has disabled the native ups shutdown options in vista, usb ups shutdown is still possible. Please use the link below to a corresponding APC knowledge base that has more information on this:

http://nam-en.apc.com/cgi-bin/nam_en.cfg/php/enduser/std_adp.php?p_faqid=8536

TheNotoriousKMP_apc
Sisko
Sisko
0 Likes
0
209

Re: catastrophic failure, component application window popup failure in vis

This was originally posted on APC forums on 3/31/2008


The problem you're going to run into, is that first, there is no support for x64. Second, there is no support for Vista SP1 (even at a non x64 level).


Any problems that popped up with anything that was working fine prior to SP1 can only be attributed to that upgrade at this time.

markm75_apc
Ensign
Ensign
0 Likes
0
209

Re: catastrophic failure, component application window popup failure in vis

This was originally posted on APC forums on 3/31/2008


I dont understand this.. it (this version) was working fine under Vista x64 in the past.. is this something due to sp1?

Did sp1 break its ability to work?

Thanks

markm75_apc
Ensign
Ensign
0 Likes
0
208

Re: catastrophic failure, component application window popup failure in vis

This was originally posted on APC forums on 4/30/2008


I also must have gotten lucky, as i have a windows vista x64 with upgraded to sp1 on my work machine and the software is still working fine in this case..