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both On line and on battery LEDs are illuminated

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

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BillP
Administrator Administrator
Administrator
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both On line and on battery LEDs are illuminated

This question was originally posted by majid on APC forums on 3/14/2010


Hi there
My APC is BP1400I , some times , when utility power exists , both on line and on battery LEDs are illuminated together (not flashing) , and shutts down my UPS , I could'nt find this symptom in APC database , why is that ?

Thanks ,
Majid


Accepted Solutions
Erasmus_apc
Sisko
Sisko
0 Likes
0
76

Re: both On line and on battery LEDs are illuminated

This was originally posted on APC forums on 3/16/2010


This sounds like a fault state, what country are you located in?

See Answer In Context

5 Replies 5
Erasmus_apc
Sisko
Sisko
0 Likes
0
76

Re: both On line and on battery LEDs are illuminated

This was originally posted on APC forums on 3/15/2010


Hi...do you have any more information about this issue, like the model number and serial number for the unit in question? Also, are these LEDs always on, or just on when on battery or online? Also, are these LEDs on simultaneously or do they flash or alternate? Any other issues with the unit, and does it power attached equipment?

Erasmus_apc
Sisko
Sisko
0 Likes
0
76

Re: both On line and on battery LEDs are illuminated

This was originally posted on APC forums on 3/17/2010


Ok, if this is for a company or military account/organization that has a forwarding address in the United States or Canada, tech support can send an RMA to that location if the unit is in warranty. That forwarding location would then be responsible for sending the new unit to you. The tech. support number is 1-800-800-4272.

BillP
Administrator Administrator
Administrator
0 Likes
0
76

Re: both On line and on battery LEDs are illuminated

This reply was originally posted by majid on APC forums on 3/16/2010


Hi
My APC is BP1400I , this happens only on (online) mode , LEDs (green -online , and yellow -on batt) , are lit together (not flashing) and cause my APC to shuttdown (disconnects all loads connected) , so I have to reset UPS by swithing OFF then ON .
I could'nt find a match in APC database .

Majid

BillP
Administrator Administrator
Administrator
0 Likes
0
76

Re: both On line and on battery LEDs are illuminated

This reply was originally posted by majid on APC forums on 3/17/2010


I'm living in IRAQ.

Erasmus_apc
Sisko
Sisko
0 Likes
0
77

Re: both On line and on battery LEDs are illuminated

This was originally posted on APC forums on 3/16/2010


This sounds like a fault state, what country are you located in?