Both on line and on battery LEDs are illuminated

BillP · ‎2021-06-29

First of all , sorry for duplicate message .
My apc BP1400I , sometimes ,when utility power exists ,, both on line and on battery are illuminated together (not flashing),causing a shuttdown .
I could'nt find a match in apc database , why is that ?

Thanks

Techie_apc · ‎2021-06-29

In my opinion, this is an abnormal operation of the UPS. Had it been working fine before? What happens after switch off and on the unit when it is plugged in?

See Answer In Context

Techie_apc · ‎2021-06-29

In my opinion, this is an abnormal operation of the UPS. Had it been working fine before? What happens after switch off and on the unit when it is plugged in?