bh500net APC Back-UPS HS 500 username and password problem

[Anonymous user]

I logged into the unit via the web interface with the default username of "apc" and default password of "apc". Used IE of course since Firefox isn't supported.

I went and tried to change the username and password. I used a complicated password that had capital letters and an Exclaimation point "!" in it. And I change the username to "admin". I hit ok and it said are you sure, and I said "yes". Now I can't log in. It is like it scrambled my password. I'm 100% sure I know the password, and since the password box didn't obfuscate it, I know i didn't misstype it when I originally typed it in.

I tried popping the front cover off of the unit and doing a manual reset with a paperclip. I did that while the unit was turned on, with the unit turned off, and even with the unit unplugged. Tried it for 5 seconds like the manual says, even tried for up to 30 seconds. Tried holding it while powering it off, unplugging, and powering on. Nothing works. When I try to log back in with the original username/password of apc/apc, it won't take it.

What can I do? Is this defective and do I need to return the unit to the place of purchase? Is there another way I can reset the password? maybe some other utility I can run?

Thanks in advance!

Dave

[vanski]

Hi Matt, BillP

I've this same problem, i.e. changed the password of my unit, and accidentally put in some character that the unit does not like.

Would you be able to help me with this issue please? The s/n of my unit is AB1126817134.

Thank you very much, your help is greatly appreciated!

Best regards,

Juha

[APC_Matt]

Hi Juha

I've sent you a Direct Message with a username and password

Regards

Matt

[Hub]

Hello,

I have the same problem.

Cannot access the interface.

Can you please send me the backdoor password?

Model: APC Back-UPS HS 500

Serial: AB1517801717

Thanks 

Hubert

[damian_d]

Hi There @APC_Matt 

i had this issue some time ago with having an ! in the credentials, but no one replied with a way to reset the unit

is there a way to get a recovery key

Model: HS-500

SN: AB0443140538

Thanks

[Haywardi_apc]

Hi there,

I have lost the login details as well.

Unit details are:

Model HS-500

Serial: AB0846823158

Thanks

[Haywardi_apc]

WOW, seriously impressive, thank you Matt

[Falcon]

Same problem:

SN: AB1026816940

[funpager]

I have the same problem!

Can someone send me the backdoor credentials?

Model:	APC Back-UPS HS 500
	Serial number:	AB2319812098
	Firmware revision:	l1
	Web firmware revision:	l6
	UPS date of manufacture (mm-dd-yyyy):	05-11-2023
	Battery replacement date (mm-dd-yyyy):	05-11-2023

[funpager2]

I have the same problem and need backdoor credentials:

Model: APC Back-UPS HS 500

Serial (Webinterface) AB2319812098

[APC_Matt]

@funpager2 Can you enable Private Messaging in your profile so I can send you the password.  Thanks  Matt

[Hub]

Hello Matt, I enabled all private function. Thank you, Hubert

[funpager2]

@APC_Matt thank you for your reply!

i do not find where to enable private messaging?

can you see my e-mail from my profile or can you give me a hint where to enable PM?

[funpager]

@Hub 

I did not received the private message with new admin credentials for the hs500

could you send it again please?

[MiG007]

I tried to do the reset on my APC Back-UPS HS 500 because network login would accept user and password. Can I get new admin credentials?

Model: APC Back-UPS HS 500
Serial number: AB0733821274

[g_m_k]

@APC_Matt Can you please help with my unit? 🙂
Model: APC Back-UPS HS 500
Serial number: AB0932291243

[medwedos]

Same login problem, please help...

Model: APC Back-UPS HS 500
Serial number: AB1308805265
Firmware revision: l1
Web firmware revision: l5

[ixn]

@APC_Matt We're also locked out of one of our UPS'. Can you please assist getting back in? Thank you.

Model
Smart-UPS SRT 3000

Serial Number
AS1913195998
Firmware Revision
UPS 06.2 (ID1010)

[APC_Matt]

Hi Ixn

If you're locked out of the UPS's network management card we have an FAQ giving the password reset procedures

https://www.se.com/ie/en/faqs/FA156075/

Regards

Matt