bh500net APC Back-UPS HS 500 username and password problem

[Anonymous user]

I logged into the unit via the web interface with the default username of "apc" and default password of "apc". Used IE of course since Firefox isn't supported.

I went and tried to change the username and password. I used a complicated password that had capital letters and an Exclaimation point "!" in it. And I change the username to "admin". I hit ok and it said are you sure, and I said "yes". Now I can't log in. It is like it scrambled my password. I'm 100% sure I know the password, and since the password box didn't obfuscate it, I know i didn't misstype it when I originally typed it in.

I tried popping the front cover off of the unit and doing a manual reset with a paperclip. I did that while the unit was turned on, with the unit turned off, and even with the unit unplugged. Tried it for 5 seconds like the manual says, even tried for up to 30 seconds. Tried holding it while powering it off, unplugging, and powering on. Nothing works. When I try to log back in with the original username/password of apc/apc, it won't take it.

What can I do? Is this defective and do I need to return the unit to the place of purchase? Is there another way I can reset the password? maybe some other utility I can run?

Thanks in advance!

Dave

[BillP]

Unfortunately I did not get any PM. Could you send it again?

[BillP]

Kindly PM me which username are you using and the serial number.

[BillP]

My SN is 3B1041X54301. Please send me information to tkski@o2.pl or ntrtom@gmail.com

[BillP]

A PM has been sent to afarnakeev.

[BillP]

A PM has been sent to tkski@o2.pl.

[Anonymous user]

Same, please PM backdoor: #AB1014851877

[Anonymous user]

Having the same problem:

MAC Address: 00.C0.B7.24.07.40
Technical Parameters
Model: APC Back-UPS HS 500
Serial number: AB1123845510

Please assist

[Anonymous user]

Yeah, I'm still pretty disappointed. I expected way better from APC.

Contact support directly and they will give you a way to access the device again. I'm sure they don't want it shared on the forum.

Dave

[jplf_apc]

Can confirm the problem with the HS 500. If you use an exclamation mark in the password, you can no longer a) login and b) the system reset button has no effect in clearing it. Also, brain-deading the unit does not clear the problem - ie there is no reset to the default user id and password. As others have said, this is a potentially great product with a pretty basic problem and it's surprising that there's no firmware update planned or available.

[Anonymous user]

Yeah, the ONLY option is the backdoor password given. The password/system reset buttons DO NOT WORK when the password has been set to an "invalid password".

I tried for hours before contacting support and being given the backdoor access.

[jplf_apc]

Oh well, probably time to dump the unit. The only solution offered by APC support - after 3 business days! - is to reinstall the BackUPS HS software. So I did. Launched the BackUPS HS software, clicked on "UPS Settings" button. And no difference (not that I expected any). Still can't login to the unit using the default username and password.

Seems like some parts of APC support don't support this model - probably too low-end.

[Anonymous user]

I have the same problem as some others in this thread and need a password for my device:
Model: APC Back-UPS HS 500
Serial number: AB0606340221

Still no new firmware in sight for HS 500?
I have:
Firmware revision: l1
Web firmware revision: l4

Thanks in advance!

[BillP]

Credentials has been sent thru PM

[Anonymous user]

Hi,

Also can't login anymore,

My serial number is 3B1025X23015
APC HS-500

[Anonymous user]

Thanks but it doesn't work.. =(
where u guys generate these credentials?

[Anonymous user]

I have the same problem...
SN is AB0509141607
can you help?

[Anonymous user]

Clarkson,
thank you very much! It works now!
I was able to change my pass to less complex one.

Best wishes!!

[BillP]

I sent you a private message - try those.

[BillP]

Hi Andre your login credentials has been sent thru PM.

[Anonymous user]

Also have this problem in the Netherlands.
Would like to receive a solusion for this error please.

Sr. nr. 3B 10 25 X2 29 99

[BillP]

MAC your credentials has been sent.

[Anonymous user]

I copied and pasted the new username and password, but it did not work.
Manual reset does also not work, You can't do anything wrong
what to do next?
Sr.nr 3B1025X22999

[Anonymous user]

same problem here

serial AB0551240385

thanks

[Anonymous user]

Help!

I'm also locked out of a BH500NET after specifying a complex password. Serial #: AB1130836611

Cheers!

[Anonymous user]

Same Issue 3B1105X27487

[BillP]

thank you it works

[Anonymous user]

I have the same situation. Could you generate the code for me? Serial number is AB0919800858.

[BillP]

PM has been sent to matejovic.

[Anonymous user]

Hi Techie,

Have the same issue on TWO... yep TWO units !!!
Now I know my password is a bad one to use and it is not my brain geting fried !! lol

Could you get the password reset for

SN 3B1038X37601

AND

SN 3B1038X37383

Thanks a million...

Gareth

[Anonymous user]

Same problem here. Tried the software and hardware reset methods and neither works.
Serial number: AB0509141440

Thanks,
Radek

[Anonymous user]

SN: AB0845834387
Thanks!

[Anonymous user]

Same problem here. Tried the software and hardware reset methods and neither works.

Serial #4B1003290661

Thanks,
Andy

[Anonymous user]

Have the same password problem with my APC.
Serial: AB0930291065
Can you help me?

[BillP]

Hello , I have the same problem. Reset don't help. My serial number is 3B0926X39813.

Thanks.

Oltas

[BillP]

A PM has been sent to Olaf.

[Anonymous user]

I have the same password problem...

SN: AB0551260078 on APC Back-UPS HS 500....

This device has been working great for ~3years. Thanks

-Bob O

[Anonymous user]

Same here - Serial # AB0549340265
Thank you...

[Anonymous user]

hi there,

i have the same problem, serial number (seems to be) 3B1041X54330

[BillP]

Thanks for the fast answer.
But it did not help. The webinterface of the unit shows the serial number AB0926839813 which ist quite different from the one on the unit and the quality assurance test 3B0926X39813. Which one is the right for the backdoor?
Thanks Oltas

Message was edited by: Olaf

Message was edited by: Olaf

[BillP]

Hallo,

the message above don't show my text.
The Username Password in the PM don't work on my BH500 I NET. But the webinterface shows the serial number AB0926839813. On the unit and on the quality assurance test is the 3B0926X39813.

Oltas

[BillP]

Olaf, I sent you another Username and Password credentials thru PM.

[BillP]

I have some problems with login sent to my UPS. I used UID and PWD sent to me but it doesn't work. I tried to reset to factory default values using Manual Reset acording to the User's Manual but it doesn't work too. I assigned a name to my UPS. Should it be reset when I reset to factory values Is there any other way to check why I can't change this settings?

[Anonymous user]

Not sure if this thread is still active, but I need my password reset as well. My serial number is: AB1125809490

Thanks in advance.

[Anonymous user]

need password for
SN AB0820834654

Message was edited by: akh1

[Anonymous user]

Same problem.. S/N AB0438240641

[BillP]

Credentials has been sent to mustangman and akh1 thru PM.

[BillP]

A PM has been sent to shawkins

[BillP]

Same problem.. S/N AB1026803304 and AB0745824248

Thanks.

[BillP]

PM sent to FJK.

[Anonymous user]

One more with same problem.

SN:AB0549246921 and SN:AB0549246924

Thanks.