XS 1000 Not charging?

[Anonymous user]

I got a brand new Back-UPS XS 1000 for Christmas, and finally got around to hooking it up, but it doesn't seem to be charging the battery. The self test passes, and powerchute software says it's charging, but the battery percentage continues to go down. I had it plugged in for a day while with the unit turned off and no devices running off of it. When I first plugged it in it read 30% battery and it drained while "charging". I have the unit it on right now, again with nothing plugged into it so no load, it started with 24% and it's still going down.

Message was edited by: Lobster

[BillP]

I am having the same problem with the BX1000G I just purchased yesterday.  Overnight with the equipment off, it dropped from 4/5 charge to 1/5 charge.  It passes the self test and says it is charging.  SN 3B1231X08381.

Where is the PowerChute Personal Edition log file?  The history page shows no events (no power problems, no time on battery)

Steve

P.S. follow up: Like others, I also found that after forcing it to run from battery for a short while, then plugging back into power, it started charging and working correctly.  Clearly this is a flaw in the design, but at least there is a simple fix.  Yesterday our house was being rewired, and the backup ran my internet modem and wireless router for over 8 hours. 🙂

[BillP · Accepted solution]

On the PowerChute software, kindly go to the Technical Data and then create a screenshot and send it to me.

[Anonymous user · Accepted solution]

You can add me to the list. Lost power a couple of days ago and ever since then the UPS has been showing 0 minutes battery time and and it is not charging. PowerChute shows < 1 battery time. I've already re-seated the battery with no luck.

Model: Back-UPS RS 1000G

Serial number: 3B1303X03536

Firmware revision: 869.L3.D

Software version: PowerChute Personal Edition 3.0.2

RAM: 7.97 GB

Free disk space: 7399.21 GB

Edit: 11/30/2013 Strange thing has happened. Last night before I went to bed I ran the self-test on the UPS. The first time I ran it it said that my remaining battery charge was 8% (up from 0%). I watched it go down to 4% even though status said "charging". I ran another self-test and then the remaining charge went up to 16%. I ran it again and it went up to 30%. That's where I left it. I woke up this morning and the battery shows full charge. What the heck is going on?

[BillP]

For any of you experiencing these strange issues with charge percentage, please contact your local technical support team to provide you with the available options to remedy your particular scenario.

http://www.apc.com/support/contact/index.cfm

If you run into problems, let me know if you have a case number or incident number. You can also refer to this thread if need be.

[Anonymous user]

I seem to have the same problem. Just bought it yesterday and the battery is at 12% and not charging.

DATE     : 2013-05-08 09:52:40 -0400 

HOSTNAME : thuvia

VERSION  : 3.14.10 (13 September 2011) redhat

UPSNAME  : purty

CABLE    : USB Cable

DRIVER   : USB UPS Driver

UPSMODE  : Stand Alone

STARTTIME: 2013-05-07 18:00:04 -0400 

MODEL    : Back-UPS RS 1000G

STATUS   : ONLINE

LINEV    : 123.0 Volts

LOADPCT  :  28.0 Percent Load Capacity

BCHARGE  : 008.0 Percent

TIMELEFT :   2.4 Minutes

MBATTCHG : 5 Percent

MINTIMEL : 3 Minutes

MAXTIME  : 0 Seconds

SENSE    : Medium

LOTRANS  : 088.0 Volts

HITRANS  : 139.0 Volts

ALARMDEL : 30 seconds

BATTV    : 24.2 Volts

LASTXFER : No transfers since turnon

NUMXFERS : 0

TONBATT  : 0 seconds

CUMONBATT: 0 seconds

XOFFBATT : N/A

SELFTEST : NO

STATFLAG : 0x07000008 Status Flag

SERIALNO : 3B1239X06724 

BATTDATE : 2012-09-25

NOMINV   : 120 Volts

NOMBATTV :  24.0 Volts

NOMPOWER : 600 Watts

FIRMWARE : 869.L3 .D USB FW:L3

END APC  : 2013-05-08 09:52:55 -0400 

[BillP · Accepted solution]

I am having the same issue with the one I just purchased on Saturday 5/18/13.. Model BX1000G serial number: 3B1239X04650. I tried re-seating the battery and unplugging the unit with 5% load and plugging it back in and still the same situation. I always trusted the APC brand but this is weakening my confidence.  Before I return this unit is there something I am missing? I really don't feel confident that this unit is trustworthy.

Model:     Back-UPS RS 1000G

Serial number:    3B1239X04650

Firmware revision:   869.L3.D

Software version:   PowerChute Personal Edition 3.0.2

Date of last manual self-test:  5/19/2013

Result of last manual self-test: Passed

RAM:     8.00 GB

Free disk space:   2582.92 GB

Message was edited by: Chris Owens

[Anonymous user]

No reason to feel confident that it's trustworthy.  It's a UPS.  It passed all its factory tests but doesn't work when you get it home.  That's means either the factory tests are inadequate or the unit degrades in storage/transit or the installation instructions are defective.  None of this adds up to trustworthy.  I spent about 90 minutes of my time thinking of what I could do to help tech support diagnose the problem, posted my initial and final battery voltages and the current draw at the wall socket under different scenarios.  In return, I got a request to do something else without any acknowledgement that my measurements were typical or unusual or even irrelevant to the diagnosis.  So I packed up the UPS and took it back to the store.  I don't work for APC.

I'm puzzled about the suggestion to reseat the battery.  It's easy enough to do but we all know the UPS will power a load.  So unless someone tells me that there are more than 2 connectors inside the unit, I'm certain that we have an electrical connection.  If there's a battery-present pressure switch inside, tell us.  Then we can decide if we're willing to take the risk that moving the unit sometime in the future might "unseat" the battery enough to bring back this symptom. 

As for trust, APC earned my trust with enterprise-grade 1000-1500VA units that cost around $800.  This UPS cost about $125.  It's small, light, a little buzzy, plastic-encased  and it didn't work right out of the box.  OK, so they had a bad run.  It happens.  But for something critical like a UPS, I asked myself if I wasn't being a little too cheap (or lazy) picking up whatever Staples had on their shelf.  After a little research, I got the $250 APC SMC1000 true sine wave UPS.  It doesn't have the Ethernet/COAX surge protection, but it's metal-encased, solid, heavy, quiet and has been working great for weeks now. 

[BillP]

balister have you tried reseating the battery of the UPS and/or performing a pull plug test?

[Anonymous user]

Not yet. I was waiting to see if you needed extra info.

[BillP]

Kindly try what I have suggested and send me an update with regards to the PM that I have sent you.

[Anonymous user]

After pulling the plug and power cycling, the battery is charging.

And re-seating the battery.

[BillP]

Keep us updated on what would happen on the UPS.

[Anonymous user]

Angela,

I just bought my unit a day ago and the UPS starts with about 12% charge and starts depleting until a "blank battery" icon shows. I have tried unseating/re-seating; unplug, wait several minutes, plug back. Nothing seems to correct the problem. Below are the details:

Model:	Back-UPS RS 1000G
Serial number:	3B1303X03538
Firmware revision:	869.L3.D
Software version:	PowerChute Personal Edition 3.0.2
Date of last manual self-test:	11/28/2013

Result of last manual self-test:    Passed

[Anonymous user]

I am soooo glad I found this thread.

I just bought 4 identical XS1000Gs.

I set them all side-by-side and plugged them in. All 4 showed 4/5 charge (4 of the five sections illuminated) And I was fully expecting to let them all sit for 24 hours to get a full charge.

After about 10 hours the charge indicators had all dropped to 1/5.

That's when I searched for similar problems and found this thread.

But, not so fast, I let them sit over night. However, by the morning, there was now no charge showing at all.

So, I just took a desk lamp, plugged it into each one, unplugged the unit from the wall so that the battery kicked in, let is cycle through two set of warning "beeps" and plugged it back in.

Each one then in turn, began to show the charge building and within 4 hours, they were all fully charged.

My point is, this problem was not unique to the OP. I witnessed it times 4 side-by-side.

Thank you again, for your previous experience and solution.

[BillP]

To all those who have posted on this thread, would it be possible for you to install PowerChute Personal Edition and then once it is installed please look for Technical Data and send me a screenshot.  Also, it would help if you could send me the details (i.e. Model and Serial Number) of your UPS.

[Anonymous user]

3B1212
Small update, I reseated the battery to see if that would do anything. Was making a very faint hum noise. Came back from work and the unit is warm on the top, display says the battery is charged, smells like it too. Not sure why reseating the battery would've made a difference though, since it only goes in one way. We'll see if it makes a difference once I plug anything in.

Message was edited by: Lobster

[BillP]

can you give me the first several characters in the UPS serial number from the white sticker on the back? for example, something like 5B1212?

[BillP]

I'm having literally exactly the same issue as the OP. I work at Office Depot so picked up one with my employee discount after being told they were great and really high quality. I would hate to have to tell customers to avoid them and go with cyber power. I'm sure APC wouldn't like that either. After doing a lot of googling, I found out there are many people who have had similar issues with this model of ups. I'm going to call customer support tomorrow. Hopefully I'll at least be able to tell customers that APC has good customer support.

[BillP]

keep in mind with batteries in general, the longer they stay in storage, the more damage that can be done and the longer it may take to charge up.

for any new UPS or new battery, these batteries should be connected, and then charged for 24 hours to allow for proper charge. what i see most often is that at vendors and resellers, these UPSs can sit on the shelves for months or years and ultimately the battery has not had a charge for that long. it is not realistic to plug it in and expect the battery to charge immediately. that is why I suggest giving it 24 hours of charging before you start playing with it and assuming its faulty.

[Anonymous user]

Since reseating the battery, it seems to be working fine, charged up to 100% got my PC hooked up and it says the battery is 100% charged still. I'll have to pull the plug while it's running and test it that way sometime soon.
On a side note, what sensitivity rating should I be using? High or Medium?

Message was edited by: Lobster

[Anonymous user]

I have the same problem with mine. It's running off of A/C power not battery but is continually losing battery power. Why is it losing battery power when it isn't using the battery? Am I to assume that when it finishes "charging" and the battery reaches 0% that my computer won't turn on because it thinks it doesn't have power?

[Anonymous user]

I got it working. I unplugged it to force it to battery, let it stay on battery for a few minutes then plugged it back in. It is now charging up like it should do out of the box. It would be easier if they would just tell you in the manual that you have to do that.

[BillP]

you shouldnt really have to though - that is why its not in the manual. it seems like what you did is a really quick version of a runtime calibration which generally doesnt help anything if its only for a few minutes. i won't argue with positive results though 🙂

[Anonymous user]

I have the exact same issue, brand new BX1000G, started at 85% last night and now down to 35% with no events logged.  A quick Google search suggests that many, many others have experienced this issue.  PowerChute runs, but the self-test will not complete. 

Model:                                                     Back-UPS RS 1000G

Serial number:                                          B1239X04680

Firmware revision:                                     869.L3.D

Software version:                                       PowerChute Personal Edition 3.0.2

Date of last manual self-test:                     Never

Result of last manual self-test:                   Not Recorded

RAM:                                                       3.80 GB

Free disk space:                                       2732.87 GB

Since I bought this specifically to back up my home server, I'm not willing to start yanking out the power plug to see if that resets things as I have zero confidence that it will in fact protect me.  I also note that NewEgg now lists this model as discontinued.

Are there comparable models by APC (or others) that have proven more reliable?

[BillP]

If you contact technical support, they can perhaps give you a comparable replacement if we verify the issue at hand - most likely BR1000G (versus BX1000G). It is also interesting all of these models report them selves as Back UPS RS 1000G (when they should say Back UPS XS 1000G).

[Anonymous user]

Exact same problem here.  Returned 1st unit.  2nd unit appeared fine, until a power failure forced shutdown of PC.  Restored power and now battery will not charge.  Unit is about a week old.

[Anonymous user]

I'd like to chime in that I have a Back-UPS ES 500U doing the same thing after I just replaced the battery.

I ran a load runtime test which worked great in providing power for quite some time providing AC to my laptop via its power supply (about 90W).

It started with my laptop showing 65% (charge from the store).  I installed Powerchute when it was down to 45%.

When it went close to 0%, the UPS just kept on going providing power, where Powerchute would jump up and then start declining as I would expect.  I assumed the fluctuations was due to mis-estimating the load on the UPS.

When I was done with my load runtime test, I plugged the UPS back in.  Powerchute stayed at 0% yet hooking up a voltmeter to the brand new battery, the voltage is climbing, thus proving it is actually charging.  If I shut off the UPS and turn it back on, Powerchute  would jump up in its % charge, then start declining again, staying at 0 when it finally reaches it.  When you turn on the UPS, it does a battery load check by going to battery for a few seconds.  This is when Powerchute updates to the proper % charge but begins declining again

This is an older unit that had run flawlessly until the original battery went bad.  My company replaced the UPS but let me have this one, and finally I just replaced the battery.

My conclusion is that there's a flaw with Powerchute.  I noticed however in this thread that people also went by the display on their UPS itself, which my unit doesn't have so there could be a problem with the design of these units themselves not properly updating the charge percent.  It should be going by the battery voltage and charge current.

Since Powerchute can communicate to the UPS as well as receive data from it, it is possible that Powerchute is the problem, and the displays on the XS units are getting their information from Powerchute and thus misreporting the true charge.  Since a 3 year old unit is exhibiting the same problem as these newer units, again I would suspect a design flaw in the UPS units or Powerchute 3.0.2.  Hopefully it is with Powerchute, as I would hate to find out there's design flaw in the hardware that has existed for at least 3 years.

The thing I like about APC is that the units will still come on even with the battery being bad or disconnected.  Many other brands won't come on at all without the battery, giving a false impression that the unit is bad, when all along it was the battery itself, and a poor design of the UPS relying on battery power to come on.  I may have blew a perfectly good Cyberpower trying to fix it, when it may have been only the battery all along.

I am going to uninstall Powerchute and see what Windows XP on my laptop reports.  I'll keep you posted on that.

[Anonymous user]

Powerchute uninstalled.

The power meter shows a decline in charge for the UPS even when charging.  Therefore this is a design flaw in the UPS hardware itself, which has been ongoing for years, unless somehow Powerchute updated the firmware in the UPS hardware.  I doubt that but quite possible and would explain this wierd behavior showing up recenntly and not having been noticed years earlier.  The UPS does report a correct charge level when it goes to battery, either through self test or an actual power outage.

This problem is probably only cosmetic and not an operational problem since Power Manager nor Powerchute will shut down your PC if the battery is in a charging state.  Even down to 0%, it does correctly report it is charging and on AC and so the monitor (Windows or Powerchute) won't take any action even with a 0% charge level.  When the UPS does go to battery, it does report a correct charge level within a few seconds, so by that time the monitor will not take action, or abort if it was about to.

This does present a problem though for those that have LCD displays on their UPS itself as it would be quite disconcerting to see a big zero in the battery level, when that is really not the case.  It could be considered a cosmetic problem, but quite a big one, particularly if one was to go by the display to determine the state of the UPS.   Many a unit might be prematurely thrown out when it is operationally a perfectly good unit.

[Anonymous user]

Incidentally, when I uninstalled Powerchute, the UPS did not show in the power meter, when it did before I had installed Powerchute.

I changed the battery in Device Manager to HID UPS Battery and now it shows up in Power Meter.

Can you believe this forum refuses posts that contains the word that rhymes with striver meaning someone who operates a vehicle?  Considers it potentially inappropriate.  That's a legit word when dealing with Windows and Device Manager.

[Anonymous user]

We Just bought the XS-1000 and I Have the Same Issue.

We Own 3 of these models and haven't had trouble until Today. We plugged in the XS1000 for 24 hours and the Display Indicates (No) Battery Charge /  Matter of fact Battery Indicator is Empty (Blank).

Should Indicate 5 Bars of Full Charge But It Does Not.

We've Removed battery Pack - Re-Seated Battery thinking that was the issue, But Nope.. / I've Used Probably 12 APC Batt Back-ups over the past 7 years.. / We switched to the New Model XS1000 year ago.

Was not aware these Model xs1000 had this problem.

We are Returning This Back To TIGER DIRECT Tomorrow, and Exchange For Another XS1000, If That Doesn't Work, I Will Switch To Another Brand

I Manage a Radio Station and We Use ALOT of APC Batt Back-Up's /  I Need Quality, Not Problems.

Please See Photos Below..

-Ron

[BillP]

Hi,  do you have the S/N of the affected unit?

[Anonymous user]

I think I got it.  If the battery had been completely depleted, or if it had been replaced, you need to do a calibration.  The better units can do this automatically, but units such as I have, Backup-UPS ES 500 have to have it done manually.

The key here is that you have to have at least 30% constant load.  In my case, mine can handle 300W so I need a load of about 100W.  I hooked up a 90W and 25W lamp.  Battery needs to have a decent charge to start.  When I turned it on, it did a load test (went on battery for a bit), after which it was acurate in its current load and showed a reasonable charge level.  It was when I hooked up the 30+% load that the charge started increasing, even if I shut off the UPS, turned off the loads, and turned on the UPS where it did another test.

Another factor I had deduced from my research of other's reports, If a battery isn't perfect, that is a very low internal resistance, the UPS may give perculiar charge status, going down to 0 rather than climbing as it should.  Reports of brand new batteries were doing this, but exchanging them fixed the issue.  But I figure if you turn the UPS on (or a self test may work too if your unit supports it, mine doesn't) with at least 50% "actual" charge and 30% load at least once, it will start reporting proper charge from then on, as long as the battery isn't allowed to go dead where you have to teach it again.  It then seems to calulate an increase of 1% for every two minutes, probably regardless of the physical charge on the battery.  At least that's the charge rate on mine.  IE the battery could have been charging for 48 hours, after which it should be 100% charged, but the UPS may still report a lower charge until enough time has elapsed since it wass 'trained' with the heavier load.

Powerchute isn't reporting load or battery voltage to me, I guess it technically isn't supported.  ApcUpsD however did show me load, battery voltage and a few other things.  I could also update the battery install date with it.  At least I hope it is the install date and not an expire date.

My UPS could only read and update the load when on battery, otherwise it remembers the last load.  Perhaps it was decided not to have Powerchute report load because the UPS can't provide an acurate load unless it is on battery, and that might deceive a user.

It looked like the UPS itself didn't completely shut off on very low battery, it kept trying to provide power until the battery was so low, it physically couldn't continue providing power, about 10V on the battery.  This is probably what messes up its calibration, causing the charge to go down even though it is charging.  A ups shouldn't let a battery get that low but rather shut itself off.  After all, it can read the battery voltage.  This way there's at least a residual voltage for the UPS to work with internally.  Other brands have to do this, since they require a battery for it to even turn on.  Otherwise, you'd have to precharge the battery if it ran flat for the other brands' UPSs to work.

I also believe the algorithm bases charge level by time, once the battery reaches a certain voltage level.  So the battery could be at say 80% based on voltage and how much time it was charging with a certain charge current, but the remainder it bases on time, adding in my case 1% for every 2 minutes on charge.

So bottom line: If the charge is not behaving right despite it actually on charge, attach at least a 30% load, turn on the UPS and let it do a quick test on battery.  Optionally, it might work to instead do a self-test under heavy load if your UPS supports it instead of having the UPS off and turning it on where it does a battery test then.  It is also possible that the battery isn't good enough, a possibility even when new.

[Anonymous user]

I'm having the same issue, brand new BX1000G. Hooked up friday, was working fine, 153W load, blackout saturday the UPS worked perfectly but today the battery power are decrasing... Plaese excuse my poor english.

Here is the powerchute info. (the model are not correct):

Model:     Back-UPS RS 1000G

Serial number:    3B1303X29595

Firmware revision:   869.L3.D

Software version:   PowerChute Personal Edition 3.0.2

Date of last manual self-test:  2013-07-04

Result of last manual self-test: Passed

RAM:     1,97 GB

Free disk space:   75,66 GB

And i have to say it is not possible to have support on the support page for this model, it just don't exist in the database....

[Anonymous user]

I just purchased two of these units on 3-15-13 and I am having the same no charge issue with both units.

Like most things I already knew to fully charge before use, so I plugged them in without other items connected to do the initial charge, both displayed 4/5 battery bars, several hours later I checked up on them and both were drained down to 2/5 bars, was not concerned thinking the units were preforming a conditioning sequence or something, maybe doing an initial drain and recharge, I left them alone for some 30 plus hours just to find both with depleted battery indicators. Did some random testing from this point, The (A) unit I turned off with the front panel switch and left alone still plugged into the wall outlet, with the (B) unit I plugged in a floor lamp with a 100 watt bulb, thinking the unit may need to be under a load to work properly, several hours later still no charge so I unplugged the (B) unit connected to the lamp and the unit beeped and displayed a 0 min run time and the lamp died within seconds, then plugged the (B) unit back in and left both alone for several more hours, the (B) lamped unit still has no charge, The (A)unit I had switched off shows a full charge when I switched it back on, I unplugged the unit and have transported it to my second office and I have not had time to proceed further with this unit. Hopefully when I install the (B) unit it will still have a full charge and not drain, if this is the case only then will I attach my computer equipment. Outcome of the (B) unit to be determined. Have no idea why the (B) unit charged when switched off as well. 

At the end of the day I find this very disappointing. So I thought I would check online to see if it was me or maybe I was doing something wrong, or as suspected it looks as if these units have a flaw.

Jon P: when I get the time AND if my (B) unit stays charged I will hook it up properly to my computer system and run the software and post the results. But it seems to me as there is a problem with these units and personally I dislike being your test engineer. You should consider grabbing a few off the production line and send them back through testing. Just saying. 

[Anonymous user]

IS that it ?? all done??

[BillP]

I am sorry for the inconvenience this has caused you.  Do keep us updated once you have the time, also can you send me the S/N of your units?

[Anonymous user]

Info off Tech Data page as requested.

Model                                     Back-ups RS 1000G

Serial #                                   3B1244X00300

Firmware revision                     869.l3.D

Software Version                     PowerChute Personal Edition 3.0.2     

Date of last manual self-test     Never   (I tried to do the test three time and failed to complete it)

Result of last manual self-test  Not Recorded

Ram                                      15.98 GB

Free Disk Space                     1745.71 GB

Now that I have installed the PowerChute software and ran the self test my unit is doing a double beep every second. I can not silence it. Also a pop up screen tells me to contact APC for a replacement as well. This is on the (A) unit.

The (B) Unit was holding the charge so I connected it to my other computer system but have not done the software install.

[BillP]

I would like to confirm that the units that you have purchased are BackUPS XS 1000 G.  That unit A has a serial number of 3B1244X00300.  Can you confirm that the white barcoded sticker underneath the UPS shows BX1000G and not BR1000G and the S/N that is showed on the software is the same as what is on the UPS.

[Anonymous user]

Yes the model is the BX1000G and the serial # is 3B1244X00300 both on the unit itself and within the software. Manufactured in the Philippines My (B) unit is at home so I can't confirm model and serial # of that unit at the moment. 

I had to remove the unit as I could not silence the beeping,  This is a scan of the test sheet on the side of the unit.

My email is kenergyelectric@charter.net Phone # is 775-225-2233 if you call I do not answer numbers I do not recognize so leave a message and I will call you back.

[Anonymous user]

If you double click on the photo it will expand and become more legible.

What do I need to do with this unit? Actually what do I do with both?

I am concerned that even the surge protection could be faulty and not provide protection with both of these units. Have to admit I am second guessing them.

Like everyone I can’t have my computer get nailed by a surge or something.

Sorry to say I feel these units need to be returned and I don’t want direct replacements.

It has just been a week can I return them to my retailer?   

[BillP]

I have sent a direct message to your Inbox.

[Anonymous user]

Copy that, sent one back.

[Anonymous user]

Hi Jon P.,

Another APC BX1000G Smart-UPS XS 1000 brand new from Staples yesterday S/N 3B1233X0.... with a charging issue.  The unit PASSED all its factory tests.  I will not install PowerChute because my software environment is locked down here.  I thought you might like to know that the UPS goes from 2 bars to 0 bars and a blinking icon in about 12 minutes with a modest 155-watt lighting load.  The battery pack voltage (disconnected from the UPS) went from 24.6 to 23.4 volts.  My outlet polarity and voltage is fine (the UPS doesn't show an issue and a Sears plug-in outlet polarity tester agrees) and my P3 Kill-A-Watt load-meter shows that the UPS draws about 0.08 Amperes when it starts up and never draws more than 0.03 Amperes without a load.  When a load is added, the UPS draws just enough current to service whatever load is attached, nothing more.  It doesn't matter if the load is on or off.

The directions say to just flip the battery over to install.  Did I need to remove the green or red sticker to expose a battery charging terminal?

Please don't tell me that I did wrong by running the UPS without first charging it fully.  The unit sat there long enough without charging itself and there are posts from weeks ago without a clear response from APC.  Given that the UPS is not drawing current to recharge, I thought you'd want the battery voltage delta to rule out the possibility that the battery was actually fully charged but a bad voltage sensor was telling the UPS that the battery was low.  I'm posting this since I don't suppose the unit I return to Staples will reach you for analysis very quickly, if at all and it's on "clearance" at Staples so others may experience the same issue.

Good Luck!

Paul

[BillP]

Kindly check your PM Paul.

[Anonymous user]

Jon.

                Ok yesterday 3-28-13 the replacement unit let’s call it unit (C) arrived at my shop VIA UPS.

It is not the B(R)1000G you stated was on the way but this unit is also a BX1000G Serial # 3B1231X13048.

Also not included is return shipping documentation to send the unit back on your dime as you stated.   

Before I left  work for the day I turned off my computer and installed unit (C) turned the unit on and the battery bar displayed 4/5 bars, when I got in this morning  I found the battery situation and charging system doing the exact same thing as the first two units. Discharged battery!! The Power Chute software obviously does not recognize the new unit so I did not bother with it further.

Now I went through the instructions again and it is not stated how to install these units. Simply it says install battery and connect equipment. But I would bet that if I disconnect the load and turn off the unit it will charge the battery within a few  hours just like my original two units.

The result of the discharge test as stated below proved that the unit did in fact charge the battery but still failed the self-test.

I am sorry to say that there is something up with this model that needs to be addressed. I feel I have went above board in working with you on  these units.

So what do you want me to do at this point? I now have three units all with the exact same issue?

[Anonymous user]

Angela, this seems to be a recurring issue. I don't see any responses on how to fix it. Here is my infor 3b1050xi6983. I was thinking of merely replacing batteries, until I found this thread.

Thanks Bruce

[Anonymous user]

Tried both and NO GO.

[Anonymous user]

ZIP it is out of warranty and they won't discuss it. Looks like CyberPower is having a go now.

[BillP]

Hi Bruce,

I have been out of touch with the issue in this thread for some time so we'll have to see if someone else can help or look into it. Though, I can't find your serial number or email (which I can privately see) anywhere in our case records. Did you communicate over email support or which method? You should have a case or incident number which is needed. Once you have that, then I can ask someone to look into it further.