Wifi Surge protector won't connect

[bburke223]

I have a WIFI enabled surge protector that stopped connecting to the WIFI. I unplugged for :30 and the green light comes on, but it never goes to red. I do have a 2.4G wireless network enabled.

[JonPro]

Hi @bburke223,

Are you referring to our Smart SurgeArrest Protector?

If you do, I would like to recommend the following FAQs to assist you in establishing a connection to the unit.  If the procedure wouldn't work, I suggest that you contact our Support Team for your region as they might need to do something on the backend.

• Smart Surge Protector is not connecting to the Wi-fi 
• How to use the Smart SurgeArrest with Amazon Echo (Alexa) 
• Firmware Updates on APC Smart SurgeArrest - PH6U4X32 / PH6U4X32W