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Where can I find firmware downloads for the AP9537SUM Network Management Card?

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

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BillP
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Where can I find firmware downloads for the AP9537SUM Network Management Card?

This question was originally posted by Matthias on APC forums on 9/9/2020


Where can I find firmware downloads for the AP9537SUM Network Management Card?

I have been searching apc.com up and down for over an hour now...


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BillP
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Re: Where can I find firmware downloads for the AP9537SUM Network Management Card?

This reply was originally posted by Bill on APC forums on 9/10/2020


Hi,

The firmware would be the same as an AP9630, 9631, 9635. Here is a link to the download site.

https://www.apc.com/shop/us/en/tools/software-firmware/N-8jkjh8Zcijbw3

 

 

See Answer In Context

BillP
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Re: Where can I find firmware downloads for the AP9537SUM Network Management Card?

This reply was originally posted by Bill on APC forums on 9/14/2020


Hi,

As I wrote earlier, The AP9537SUM requires SUMX firmware. The Symmetra you listed used SY firmware. If you install the SY firmware the network card will not communicate with the UPS. 

I have attached a copy of the release notes for SUMX688. You see on the first page of the release notes Smart-UPS RT is listed as a compatible UPS for SUMX688.

Smart-UPS Application
apc_hw05_sumx_688.bin
UPS Application for Smart-UPS, Smart-UPS XL, SmartUPS RT, Smart-UPS VT, Smart-UPS DP, Smart-UPS OL, MGE Galaxy 3500

As for instructions, those are available in Schneider Electric FAQ FA156047 

See Answer In Context

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BillP
Administrator Administrator
Administrator
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3358

Re: Where can I find firmware downloads for the AP9537SUM Network Management Card?

This reply was originally posted by Bill on APC forums on 9/10/2020


Hi,

The firmware would be the same as an AP9630, 9631, 9635. Here is a link to the download site.

https://www.apc.com/shop/us/en/tools/software-firmware/N-8jkjh8Zcijbw3

 

 

BillP
Administrator Administrator
Administrator
0 Likes
0
3357

Re: Where can I find firmware downloads for the AP9537SUM Network Management Card?

This reply was originally posted by Walter on APC forums on 9/11/2020


Bill,

 

this links only show an error:

Schneider Electric Error 404

The Schneider Electric document you are trying to view was not found.
We apologize for the inconvenience caused.

Walter

BillP
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3358

Re: Where can I find firmware downloads for the AP9537SUM Network Management Card?

This reply was originally posted by Bill on APC forums on 9/11/2020


Hi,

I checked the link and it works.

3OZo3P8goi7fpatRl4tjlw%3D%3D.png

You need to scroll down to SFMUX688 and click download. If you click on SFSUMX692 you will get a 404 error. The link for SFSUMX692 should have been removed as that version of firmware is not available. 

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BillP
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3358

Re: Where can I find firmware downloads for the AP9537SUM Network Management Card?

This reply was originally posted by Matthias on APC forums on 9/14/2020


 

The firmware would be the same as an AP9630, 9631, 9635. 

Please point me to the document that states this compatibility.

 

I have an SRT8KRMXLI. Which one should I use then?

UPS Network Management Card v6.9.2 Firmware for Symmetra 1-Phase with AP9630/31/35

This offers two downloads:

%2FJPU183lpQG5Mdi%2FbfD46g%3D%3D.png

both of these however lead to a 404 error.

UPS Network Management Card v6.8.8 Firmware for Smart-UPS & Galaxy 3500 with AP9630/31/35

here I could at least download some stuff, but the release notes document:

ShIReQis9WC0FxxYsUAcyA%3D%3D.png

again gets me

Also, I'd like to have a look t some kind of instruction on how to do the actual upgrade.

Last time a tried a firmware update at one of these things it killed the management card. I'd like to avoid this this time and do it properly.

 

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BillP
Administrator Administrator
Administrator
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3358

Re: Where can I find firmware downloads for the AP9537SUM Network Management Card?

This reply was originally posted by Bill on APC forums on 9/14/2020


Hi,

As I wrote earlier, The AP9537SUM requires SUMX firmware. The Symmetra you listed used SY firmware. If you install the SY firmware the network card will not communicate with the UPS. 

I have attached a copy of the release notes for SUMX688. You see on the first page of the release notes Smart-UPS RT is listed as a compatible UPS for SUMX688.

Smart-UPS Application
apc_hw05_sumx_688.bin
UPS Application for Smart-UPS, Smart-UPS XL, SmartUPS RT, Smart-UPS VT, Smart-UPS DP, Smart-UPS OL, MGE Galaxy 3500

As for instructions, those are available in Schneider Electric FAQ FA156047 

Attachments
BillP
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Administrator
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3358

Re: Where can I find firmware downloads for the AP9537SUM Network Management Card?

This reply was originally posted by Matthias on APC forums on 9/15/2020


Found, applied and Worked. Thank you very much.