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PowerChute Serial Shutdown installs a so called null-driver (named 'APC UPS') which replaces the plug-and-play driver (named 'HID UPS Battery'). The purpose of the null-driver is disabling native power management on the OS for the UPS. I.e. you want PowerChute Serial Shutdown to protect your computer during power failures, and you don't want a Windows power plan interfering with this.
From the installation logs I can see that null-driver installation fails. This will occur if there is no UPS connected to a USB port during installation. Obviously that's not the case for you as you state you have the UPS connected. Error code -2 means the hardware ID of your UPS did not match any of the known APC UPS hardware IDs. Not sure why the installer hangs at this point.
Some things you could try:
- Make sure you've got latest Windows updates installed (early Win 11 versions had issues with USB devices).
- Try a different USB port.
If it doesn't work then could you please provide some additional information to help us troubleshooting your issue:
- Your UPS model which you can find on sticker at the back or bottom of the UPS (it should be different from the generic 'Back-UPS 600' name you already provided).
- Your Windows version and build.
- The UPS hardware Id. You can find this through 'Control Panel - Device Manager'. Right-click the 'HID UPS Battery' device and select 'Properties' from the context menu. Open 'Details' tab and in the dropdown select 'Hardware Ids'
Link copied. Please paste this link to share this article on your social media post.
PowerChute Serial Shutdown installs a so called null-driver (named 'APC UPS') which replaces the plug-and-play driver (named 'HID UPS Battery'). The purpose of the null-driver is disabling native power management on the OS for the UPS. I.e. you want PowerChute Serial Shutdown to protect your computer during power failures, and you don't want a Windows power plan interfering with this.
From the installation logs I can see that null-driver installation fails. This will occur if there is no UPS connected to a USB port during installation. Obviously that's not the case for you as you state you have the UPS connected. Error code -2 means the hardware ID of your UPS did not match any of the known APC UPS hardware IDs. Not sure why the installer hangs at this point.
Some things you could try:
- Make sure you've got latest Windows updates installed (early Win 11 versions had issues with USB devices).
- Try a different USB port.
If it doesn't work then could you please provide some additional information to help us troubleshooting your issue:
- Your UPS model which you can find on sticker at the back or bottom of the UPS (it should be different from the generic 'Back-UPS 600' name you already provided).
- Your Windows version and build.
- The UPS hardware Id. You can find this through 'Control Panel - Device Manager'. Right-click the 'HID UPS Battery' device and select 'Properties' from the context menu. Open 'Details' tab and in the dropdown select 'Hardware Ids'
Link copied. Please paste this link to share this article on your social media post.
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