APC Back-UPS HS 500 Firmware and Config program?

[athlech]

Hello,

I have a APC Back-UPS HS 500 (BH500INET) that i just changed battery on, but when i now turned it on agin the clock is wrong and i logged in by the ehternet website config site, but cant update time and it says i should update firmware,

But on your site i cant download firmware or config tool?

Why is it not open for everyone that own a Ups to do that?

I can read that its to old for support but i should still be able to update to the firmware you have for it?

Have emailed the swedish site of schneider some days ago tho i havent got any response..

I know that its only possible to go by IE browser, but that dont even work anymore, Is it the same with other APC products or is it just this model? Its possible to got to /cfg.cgi but dont work good.. 😕

Going to buy a new but question is what brand if its this dificult to get firmware och config tool for APC.. 

Thought APC was a premium brand ? 

[Teken]

I have never seen a APC Back-UPS Series have firmware available for the end user. You may use the latest APC Power Chute (PCSS) web based application to setup & access the unit:

https://www.apc.com/ca/en/product/SFPCSS/software-powerchute-serial-shutdown-unattended-graceful-shu...

You’ll need to create an APC / Schneider account first before you can download the software application.

As it relates to web access you may use Microsoft Edge with the legacy IE plug-in to access the unit. Insure you use HTTP and (NOT) HTTPS to access the internal webpage if applicable.

As for technical support I would suggest you use the North American *Chat* feature and request whatever firmware is available for this legacy hardware if available.

If you receive a copy please do share a link as I’m sure this will help the next person asking / needing the same.

Questions Ask . . . 👍

[athlech]

Well i have tyed one of the programs that i had to login to download but that would not connect with the rj45 connection. 

Im going to buy something ells then i guess. 

Been trying to call the Swedish part of schnider but nothing.. 

😞