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Service logs from service port

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

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espigapinto_apc
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132

Service logs from service port

This was originally posted on APC forums on 10/22/2012


hello good afternoon a e need to get service logs from service port on a Symmetra LX 16000 does anybody know how to ?

Tanks


Accepted Solutions
BillP
Administrator Administrator
Administrator
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0
132

Re: Service logs from service port

This reply was originally posted by Angela on APC forums on 10/22/2012


i would think if they are requesting them, they can provide the instructions on how to do it is what i mean. seems silly if they'd tell you to do that but then not provide instructions. i can't post it here unfortunately. do you have a case reference number or similar so i can look at it and have the person send the directions or so i can send them?

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3 Replies 3
BillP
Administrator Administrator
Administrator
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0
132

Re: Service logs from service port

This reply was originally posted by Angela on APC forums on 10/22/2012


you should contact APC tech support or the person who requested the logs for the specific instructions.

espigapinto_apc
Cadet
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0
132

Re: Service logs from service port

This was originally posted on APC forums on 10/22/2012


hello tanks , i do that exactly de the suport tell-me they need service logs from service port and i dont know how to get it

BillP
Administrator Administrator
Administrator
0 Likes
0
133

Re: Service logs from service port

This reply was originally posted by Angela on APC forums on 10/22/2012


i would think if they are requesting them, they can provide the instructions on how to do it is what i mean. seems silly if they'd tell you to do that but then not provide instructions. i can't post it here unfortunately. do you have a case reference number or similar so i can look at it and have the person send the directions or so i can send them?