Product registration

BobEC · ‎2024-11-12

Pretty basic - just want to register ups to be able to get notifications and extended warranty. Hangs up after proving I’m not a robot. Doesn’t create confidence, folks.

Teken · ‎2024-11-15

So you actually have two separate questions that aren’t related. 🙂

Please review the following APC Smart Connect FAQ here:

https://community.se.com/t5/Getting-started-with-SmartConnect/Getting-Started-with-SmartConnect/ta-p...

https://youtu.be/RmnROr6_tDA?si=LsoispqcoGTjozXn

Questions Ask - If not and this answered your query please mark this reply as a solution. So it may help the next person asking the same. 👍

See Answer In Context

Teken · ‎2024-11-14

You can use this resource link to register the new hardware:

https://www.apc.com/us/en/support/product-support/registration-warranty-services.jsp

No need to stay on the line or speak to anyone. 👍

BobEC · ‎2024-11-14

Perhaps closer to success, but my “Smart Connect UPS” didn’t seem to be listed. Have made a guess…. Then it said I needed to sign in to my account to register…but that was a repeat of what I’d done. Still very confused. Also not sure how to tell if smart connect is connected…and can I do remote query to interrogate status?

Teken · ‎2024-11-15

So you actually have two separate questions that aren’t related. 🙂

Please review the following APC Smart Connect FAQ here:

https://community.se.com/t5/Getting-started-with-SmartConnect/Getting-Started-with-SmartConnect/ta-p...

https://youtu.be/RmnROr6_tDA?si=LsoispqcoGTjozXn

Questions Ask - If not and this answered your query please mark this reply as a solution. So it may help the next person asking the same. 👍