Powerechute: Check for Updates: Could not check for updates

[Anonymous user]

This issue has been pending without a fix for over 5 months as of April 2020.  "Check for update" button gets an error message:  "Could not check for updates" and has the user going crazy trying to find out why Powerchute doesn't connect to his internet when his internet on his computer works fine.  C'mon, APC people!!!!!

[BillP · Accepted solution]

Welcome to the club.

I've been getting this error for years.

I have four computers in my home with APC units.  All are running Windows 10 64-bit.

I work in the IT field.  Hard to imagine this issue is hard to resolve. 

Well, I guess I'll join you in the waiting room for a fix 🙂

[JonBoy]

If we're going to have forums to share problems there should be tech reps on here to solve problems. I am having this issue 12/27/2023. My Internet connection works for everything except my UPS, evidently. Also, the previous replies to the original poster are being tagged with a green check mark as "solutions" when all those comments are simply saying they have the same problem and have resolved to wait until there is a solution. C'mon, Schneider, assign a techie to go over these complaints and resolve them here. Update: I went to the UPS in Control Panel > Devices and Printers as admin and had the computer check for software updates for the UPS and it was successful. It informed me that it discovered the software was up to date.