Powerchute Serial Shutdown: USB-connected UPS not detected

[fedd3]

Since Powerchute Business Edition is EOL, I recently tried to install Serial Shutdown on one of our workstations which has a SMC1500C attached via USB. The Serial Shutdown installer directed me to uninstall the Business Edition first, which I did, and then for good measure exited out and rebooted the machine.

Upon trying to install Serial Shutdown, it reports no UPS attached - which of course is an error, since the same UPS was being monitored successfully under the Business Edition software.

Under  Windows 11, Device Manager shows the driver for the UPS is up to date.

I don't find anything online about how to fix this.

[Teken]

You may refer to this APC Resource Link:

https://www.apc.com/us/en/faqs/FA163608/

Pay special attention as to how to confirm the USB driver is active / installed. Also read how to reset the network interface on the SMC UPS.

Questions Ask . . . 👍

[fedd3]

Thanks. I managed to figure out the solution - which I successfully applied on 2 workstations, each one with a different UPS attached. The issue is apparently that if you try to install the software with the UPS already connected to the computer via USB, and then run the autodetect, it does not find the UPS.

If, OTOH, you wait until the installer asks if you want it to detect a UPS and THEN plug in the USB cable before letting the autodetect run, you are on your way to success. It still reports no UPS detected, but if you then CHANGE the UPS style to the one you've got hooked up (SMC, in my case) and run autodetect again, all goes well and the install succeeds. So I guess the "autodetect" is not so intuitive.

[Teken]

Appreciate the follow up and root cause solution. 👍