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Cannot connect plug on new battery for XS 1500

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.


Cannot connect plug on new battery for XS 1500

This was originally posted on APC forums on 10/8/2013

I just purchased an RBC battery for my APC power backup XS 1500. I'm trying to plug in the new battery and it's sticking just 1/4 inch from connecting. The new connector looks exactly like the old one, and it slides in just fine except for the last 1/4 inch (right where the side tabs would enter the connector. Is there a trick to this?