Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

Close
Important Announcement: WELCOME to the new Schneider Electric Community! Community is now no longer part of Exchange, and is now rebranded under se.com. If you have any bookmarks and links saved, we request you to update them to ensure that you continue accessing our community from this new location. For any issues that you might encounter as part of this change, please reach out to SchneiderCommunity.Support@se.com, and the team will help to get your issues resolved.
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
82400members
349904posts

APC UPS won't charge above 10% (new genuine battery)

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

janp
Cadet
0 Likes
3
226

APC UPS won't charge above 10% (new genuine battery)

Hi,

 

My Back-UPS 700 indicated a battery replacement (was from 2018). So I changed it with a new genuine APC replacement battery.

Now PowerChute indicates its charged for 10% but won't charge any further. I reset the UPS but with no result.

I've put load on the battery and the charge went down to 9,6%, then I plugged it back in and it charges until 10%.

So the unit does charge.

 

How can I fix this.

 

Tx

 

Jan

Tags (1)
3 Replies 3
JonPro
Ensign Ensign
Ensign
0 Likes
2
134

Re: APC UPS won't charge above 10% (new genuine battery)

Hello @janp,

 

Good day!

 

To assist you better, can you provide the model number of your BackUPS unit?

 

I see from your post that you've reset the UPS, can you please share the exact steps that you did?

 

I would assume as well that you did a runtime calibration on your end since you have mentioned that the charged when down to 9,6% and went up to 10%.

 

Kindly perform a full UPS logic reset on your UPS and then let's charge it to 100%.  Once it has reached 100%, ensure that you have at least 30% load attached to the unit and disconnect the USB cable from the UPS and computer if you have one.

 

We are going to do a manual runtime calibration by unplugging the UPS from the input power source and leaving the UPS running on the battery power until the battery dies/depletes.  Plug the UPS back in once it has turned off from the calibration and note if it the issue gets fixed.

 

We can also do a software runtime calibration, you will need to install the latest PowerChute Personal Edition (PCPE) on a support Operating System.  From the software, you can launch the software calibration and also update the last battery replacement date.

 

Please see the helpful links below to assist you further.

I hope this helps!

Regards,

JonPro
Secure Power Team
Tags (1)
janp
Cadet
0 Likes
1
124

Re: APC UPS won't charge above 10% (new genuine battery)

Hi John,

 

Thanks for helping out.

 

 

I use the APC Back-UPS 700. 

I do this to support my small server (Windows Server 2019) in the office.

I need the UPS to do a clean shutdown when the poser cuts. All other things like switches and routers are just plugged in.

 

This setup worked fine until I updated my Power Chute Business version.

 

Apparently does the Powerchute Business version NOT support the Back-UPS 700 anymore. 

I saw some forum posts where it said that the Back-UPS 700 should be "managed" with the Personal version.

It sees the UPS but it only reports 10% of the battery.

Its however impossible to use the Personal version on a Windows Server. But I need the Windows Server due to some specific business software.

 

I don't remember what the earlier version of PowerChute Business was that worked. 

Do you know how I can download the previous versions so I can test?

 

I also used another Back-UPS 700 unit to test if it was the unit. But its the software that is causing the problem.

 

Tx

 

Jan 

Tags (1)
JonPro
Ensign Ensign
Ensign
0 Likes
0
113

Re: APC UPS won't charge above 10% (new genuine battery)

@janp,

 

You are correct, the software that works with our BackUPS is the PowerChute Personal Edition but it is not compatible with the server OS.

 

See PowerChute Personal Edition Operating System Compatibility Chart 

 

For customers that are using the BackUPS that have a data port and need to shut down their server OS, we recommend using the native serial/USB shutdown.

 

Please see the FAQ below for your reference.

Regards,

JonPro
Secure Power Team
Tags (1)