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AP9630 NMC2 Upgrade failed

APC UPS for Home and Office Forum

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kstnoyb
kstnoyb
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Posted: ‎2025-03-14 09:49 PM

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Posted: ‎2025-03-14 09:49 PM

AP9630 NMC2 Upgrade failed

Attempted to upgrade V5 to V6x on an AP9630 NMC2. Using the APC utility it failed on part 2.

 

I now get the below when trying to access the WEBUI:

 

Error: The application was not able to load.
 
You are attempting to access a Schneider device.

There was a problem loading the application. Please login to the device via telnet for more details.

 

Telnet works, enabled FTP through that then tried process of upload firmware file however I don't get any further then

220 AP9630 Network Management Card AOS v5.1.7 FTP server ready.
500 Syntax error, command unrecognized.
User (192.168.0.15:(none)): apc
331 User name okay, need password.
Password:
230 User logged in, proceed.
ftp> bin
200 TYPE Command okay.
ftp> put C:\apc\apc_hw05_bootmon_102.bin
200 PORT Command okay.
150 File status okay; about to open data connection.

 

Stalls on "150 File status okay; about to open data connection."

All the FAQs say firewall issues could be causing this, try PASV/ACTIVE etc. etc. Tried WinSCP, cmd prompt and no go on any of them.

Was trying to push these:

apc_hw05_bootmon_109.bin

apc_hw05_aos_718.bin

Very well I could of been going from too low of a version straight up.

 

These are my versions before I tried to upgrade:

Application Module
---------------
Name: sumx
Version: v5.1.7
Date: Dec 1 2011
Time: 13:01:45

APC OS(AOS)
---------------
Name: aos
Version: v5.1.7
Date: Nov 22 2011
Time: 09:53:57

APC Boot Monitor
---------------
Name: bootmon
Version: v1.0.2
Date: Jan 21 2010
Time: 13:35:57

 

Any help is much appreciated! Thankyou

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Teken
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Posted: ‎2025-03-17 03:32 AM

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Posted: ‎2025-03-17 03:32 AM

You may follow the instructions outlined in this APC FAQ:

 

https://www.se.com/au/en/faqs/FA293874/

 

Questions Ask . . . 👍

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