missing tabs in Control Panel Power Options

[Anonymous user]

I am new to this forum but the chat agent I have been working with suggested I post a solution I found to my problem. I have always used APC UPS products but only recently tried PCPE 2.0 on my XP machine. After finding out that my computer does not like to come out of hibernate cleanly (display problem) I chose to have the software shut down the computer by me disabling hibernate. With a recent long power outage I found that it did not shut me down at the prescribed 15 minutes, so I decided I would to try and configure the native XP USB support and I uninstalled PCPE.

I found that while my BX 1500 was recognized by the system and Device Manager through the USB cable connection, the UPS tab in the Power Options remained (it should not be there for USB), and I did not have access to the Alarms and Power Meter tabs (should be there for USB). After 2 very lengthy chats and a lot of research (days) I found no solution, but I did notice a difference when viewing APC KB article 2497. In Device Manager under battery I had "APC Battery BackUP" listed when in the article it says "HID UPS Battery".

After many, many tries at unplugging and replugging the USB cable, reboots, uninstalling the driver and reinstalling it, and scanning for changed hardware, it always came back as "APC Battery BackUP". I then tried to have the system automatically update the driver through Properties but it said it found no better one. I then went through the process of "letting me pick one from a list" and there I found "HID UPS Battery". I selected that driver and instantly the UPS tab disappeared and the proper Alarms and Power Meter tabs showed up, and all seems quite normal now.

I don't know if this had anything to do with me installing PCPE and then uninstalling it or if this is just a sometimes quirk with XP, but I hope this can be of use to someone.

Regards.

[Techie_apc · Accepted solution]

Frank,

I am glad that you were able to fix the issue. Thanks for posting your solution.