matrix serial communication

BillP · ‎2021-07-09

Hello all,

I have inherited a matix 3000 and an old verison of powerchute. My question is this can i access any information from the serial port? the accesories slot is empty. Thanks for any help

Erasmus_apc · ‎2021-07-09

Yes you can, but the version/type of software you can use will be limited by the Matrix's firmware revision, which can be found in the UPS info/status menu on the display. Rev. Z is the only version compatible with PCBE, other versions are only compatible with PowerChute Plus (much older version of the software).

See Answer In Context

BillP · ‎2021-07-09

Ok, This matrix has rev "ZI". I tryed to use the troubleshooting guide that came with powerchute plus (using hyper terminal and the settings stated), but still got no responce.

Erasmus_apc · ‎2021-07-09

Yes you can, but the version/type of software you can use will be limited by the Matrix's firmware revision, which can be found in the UPS info/status menu on the display. Rev. Z is the only version compatible with PCBE, other versions are only compatible with PowerChute Plus (much older version of the software).