error on Smart-UPS RT 6000 XL

[Anonymous user]

Hi,

I have a problem with Smart-UPS RT 6000 XL. Management card shows these errors:

Smart-UPS RT 6000 XL : UPS_IDEN

3 Critical Alarms Present

In Bypass Due To Hardware Fault

Output Voltage Abnormal Due To Inverter Fault

Diagnostic Test Failure

Does anobody know what those errors mean and what I can do with that? battery defect?

I suppose the device is useless if a powercut happend?

The purchase date of the device is 2007

Thanks

[BillP]

It seems like you have an inverter fault (hardware problem) and it is causing the other alarms. And yes, since its in bypass and no inverter is available, then it will just turn off during an outage.

This most likely will require a replacement or repair either under warranty or not.

If you want us to review further, you can also provide the event and data logs from the management card as outlined in the knowledge base -> http://www.apc.com/site/support/index.cfm/faq/ -> search for article ID FA156131

[BillP]

Hello,

Took a look. The event log seems to have cut off but I also see battery issues (presumably since its been stuck in bypass due to inverter fault) but I also see an instance where inverter fault cleared.

How old is the UPS/batteries? The NMC firmware is kind of old and assuming you've never upgraded it I am going to ball park the UPS itself is at least 5-6 years old.

There might be some hope for the UPS if we had known good fresh batteries to try and bring it online but I hate to tell you to buy fresh batteries and we are not able to recover it. Do you have any you could swap from a similar unit just for testing? The UPS cannot come online without good batteries and it might not even if the inverter fault is actually true (which i seem to think it is).

[Anonymous user]

Hello ,

The UPS/baterry is purchased in june 2007.

The firmware was never updated.

I have 2 battery connected to the UPS so maybe I can use one battery each time for the test for identify the bad battery?

Very thx

[BillP]

You mean external battery packs? Yes, we could try that but keep in mind that one battery module in the system could've damaged others. And if they are already from 2007, they are past their 3-5 year typical lifetime. But for the sake if ruling out the UPS, you could try it but I'd still be concerned if those external battery packs are also from that timeframe. The UPS must have around ~175vDC for its battery bus to be able to come online as well.

[Anonymous user · Accepted solution]

Dear,

The warranty of the device is over.

In attach the event, data and config file.

Very thanks