ap9630 has a blank mac address will not connect to network

[Anonymous user]

I can connect to the card via a serial port with hyperterm.

See below the mac address is all zeros.

Does the A- mean there is an error with one of the bin files?

User Name : apc
Password  : ***

American Power Conversion               Network Management Card AOS      v6.0.6
(c) Copyright 2012 All Rights Reserved  Smart-UPS & Matrix-UPS APP       v6.0.6
-------------------------------------------------------------------------------
Name      : apcnew01                                  Date : 02/10/2007
Contact   : Unknown                                   Time : 09:54:31
Location  : Unknown                                   User : Super User
Up Time   : 0 Days 0 Hours 3 Minutes                  Stat : P+ N4- A-


Type ? for command listing
Use tcpip command for IP address(-i), subnet(-s), and gateway(-g)

apc>

Active IPv4 Settings
--------------------
  Active IPv4 Address:          0.0.0.0
  Active IPv4 Subnet Mask:      0.0.0.0
  Active IPv4 Gateway:          0.0.0.0

Manually Configured IPv4 Settings
---------------------------------

  IPv4:                 enabled
  Manual Settings:      enabled

  IPv4 Address:         192.168.2.44
  Subnet Mask:          255.255.255.0
  Gateway:              192.168.2.1
  MAC Address:          00 00 00 00 00 00
  Domain Name:          example.com
  Host Name:            apcnew01

apc>
apc>about
E000: Success
Hardware Factory
---------------
Model Number:
Serial Number:
Hardware Revision:
Manufacture Date:       02/09/2007
MAC Address:            00 00 00 00 00 00
Management Uptime:      0 Days 0 Hours 4 Minutes

Application Module
---------------
Name:                   sumx
Version:                v6.0.6
Date:                   Apr  5 2013
Time:                   11:25:39

APC OS(AOS)
---------------
Name:                   aos
Version:                v6.0.6
Date:                   Apr  5 2013
Time:                   10:36:37

APC Boot Monitor
---------------
Name:                   bootmon
Version:                v1.0.2
Date:                   Jan 21 2010
Time:                   13:35:57

[BillP]

Hi,

 "A-" in the stat section refers to the application file - the firmware file that tells the NMC what type of unit it is installed in - has failed to load for some reason. If the application does not load, you would still be able to connect to the NMC via telnet/FTP, and still be able to pull up a webpage from the IP address, but no information would be present. If this occurs, rebooting the card will cause the application to attempt to reload. If the issue is still not resolved, it may be necessary to reflash the firmware of the device.

See Knowledge Base document FA156047 for assistance with flashing the firmware. 

You should upgrade to firmware 6.4 when flashing the firmware to get the card up to the latest version. 

[BillP]

Since the MAC address is all 00 00 00 00 00 00, the NMC needs to be replaced and fixing the firmware won't help with that problem. The user cannot re-program the MAC as this is done in the factory. In addition, all of the factory information appears to be missing - model number, serial number, etc.

The card looks to be kind of old. Did you just purchase it from some place new or is it used? Does it have a sticker on it physically with a model, serial number, and MAC? The manufacturing date itself seems earlier than when the product was released so I am curious as to the history on the card and where it came from.

[Anonymous user]

Angela,

There are stickers on the bottom of the card here is the info. It is a used card. Took several attempts to reset the card/password.

00 C0 B7 C7 0D 36

AP9630

ZA1018023732

From the BM>   screen

BM>mfginfo

 ======== Mfg Information ========
 CRC = FAIL
 MAC Address  : ???
 Model        : ???
 HW Rev       : ???
 Serial Number: ???
 Date of Mfg. : ???
 International: 0
 Language     : 0

 =================================

[BillP]

Hi John,

It seems at some point the card itself has lost its programming including MAC, model, serial number, etc. The missing MAC will prevent this NMC from working properly on a network while the other things being missing you could probably get away with. Unfortunately, this NMC needs to be replaced and I'd put it aside and pursue getting another one on your end.

[Anonymous user]

Angela,

  I was able to upgrade the card firmware to v6.4.0,  NO crc errors anymore

see below:

-----------------

BM>sysinfo
Model        : ???
MAC Address  : ???
Serial Number: ???
CPU Speed    : 200
Link Port    : 3
Warmstart    : NO  NMI Count: 0

*********** FLASH MODULE INFORMATION *****************

Boot Monitor :
  Name       : apc_hw05_bootm  Build Date : Apr  8 2014
  Header Crc : A9D5(PASS)
  Module Crc : 9897(PASS)

AOS          :
  Name       : apc_hw05_aos_640.bin
  Version    : 640
  Cookie     : 963201
  Build Date : Dec 18 2015
  Header Crc : 5709(PASS)
  Module Crc : 2D6A(PASS)

APP          :
  Name       : apc_hw05_sumx_640.bin
  Version    : 640
  Cookie     : 963201
  Build Date : Dec 18 2015
  Header Crc : 4F84(PASS)
  Module Crc : DD2F(PASS)

MTO          : Not Present

LPK          : Not Present


BM>apc>system
E000: Success
Host Name Sync: Disabled
Name:           apc000000
Contact:        Unknown
Location:       Unknown
Message:
DateTime:       02/09/2007:12:32:26
User:           apc
Up Time:        0 Days 0 Hours 10 Minutes
Stat:           P+ N- A+
Bootmon:        bootmon:v1.0.8
AOS:            aos:v6.4.0
App:            sumx:v6.4.0

apc>about
E000: Success
Hardware Factory
---------------
Model Number:
Serial Number:
Hardware Revision:
Manufacture Date:       02/09/2007
MAC Address:            00 00 00 00 00 00
Management Uptime:      0 Days 0 Hours 10 Minutes

Application Module
---------------
Name:                   sumx
Version:                v6.4.0
Date:                   Dec 18 2015
Time:                   15:14:26

APC OS(AOS)
---------------
Name:                   aos
Version:                v6.4.0
Date:                   Dec 18 2015
Time:                   15:04:27

APC Boot Monitor
---------------
Name:                   bootmon
Version:                v1.0.8
Date:                   Apr  8 2014
Time:                   10:59:40

apc>

[BillP]

Hi John,

What method did you upgrade it by? I don't see how the card will work properly on a network or retain TCP/IP settings with no MAC programmed in, even after upgrading.

[Anonymous user · Accepted solution]

Hello, im facing the same problem, did u find a solution??

[Greggall]

I am having the same issue with two AP7931 switched PDU's - has anyone found a utility or a method to rewrite the flash?