Wrong "Next Battery Replacement Date" SMT1500RM2UC

[jwood.ok]

I have an SMT1500RM2UC that is showing a battery replacement date for October 2017, so it's throwing a warning.  I think initially the date/time was messed up, but that's corrected now.  This unit was manufactured in November 2021, so we have the last battery replacement date set for November 2021, but it's still showing an incorrect next replacement date.  I did a chat with support where the person told me to try a reset to factory on the LCD, and set me a KB, but the KB i was sent does not match the options on the UPS.  The UPS is in a remote location so I would rather fix the issue remotely.  There is an NMC on the system, so I would hope I could do what is needed remotely.  Any suggestions so I can fix this and make the battery warning go away?

Thanks,

[LarryK]

If you can access the NMC remotely, log on, click on the Configuration menu option and select UPS.

On that page you should be able to see the Last Battery Replacement date - and re-set it to what you want it to be.

Also on that page you can change the Battery Health Warning Time so that if the date is correct, you are not plagued by emails / alerts about the battery.

Hope that helps!

[jwood.ok]

We did do that.  We set it to November 2021, which is the manufacture date of the UPS.  However, we still have 2 problems: 1) in the NMC, if you go to Status -> Next battery Replacement Date, it still has a next battery replacement date of 10/16/2017 2) In Smart connect, it shows an error on the device also - showing that it is past the battery replacement date.  It's like the "Next" battery replacement date is ignoring the last replacement date.

[LarryK · Accepted solution]

This is the only way I know to correct this problem:

Log into the NMC.

Go to Configuration > General > User Config File.

Download the existing settings file.

Edit the config.ini file and find the BatteryDate field.
Change it to the full Month - Day - Year that is appropriate and save the file.

Log back into the NMC and go back to the same location (Config > General > User Config File) and now Browse for the edited file.
Apply it.
If you are not prompted by this update, reboot the NMC (not the UPS) via Control > Network > Reset/Reboot.

Post your results after this effort.

From what I've learned over time, the front display only set the Month and Year, while the NMC requires the Month, Day, and Year.

Why APC/SE, after all this time, can't figure out how to fix this is, well, typical...

[jwood.ok]

Thank you very much. This did indeed change the next battery replacement date in the NMC to a future correct date.  It still is not showing up correctly in SmartConnect, but I'm assume lag behind a bit until maybe it checks in?

[LarryK]

SmartConnect polls every 4 or 6 hours (I forget which) and it may take until the next day for the updated value to appear.

[jwood.ok]

SmartConnected updated and we are green now.  Thanks again @LarryK