Multiple UPS with Communications Lost/Established Notifications

[mexico78]

Hi, we currently have around twenty Smartconnect UPS on our estate with the intention of adding many more. However, we do have an annoying issue. Since midnight last night, I've had 25 messages stating that "communications lost" or "communications established" with various UPS. Our network remains up and constant as it is actively monitored continuously. Why do these UPS continually lose comms with the cloud? Adding more UPS will inevitably mean more messages. Unless we can stop these inaccurate messages coming through, we'll need to rethink our hardware choice moving forwards. They are all up to date with firmware, BTW.

[Teken]

Reach out to APC Smart Connect Support using the following resource link to track this issue and report back the final outcome:

https://www.se.com/ww/en/work/support/

They will ask you to complete the following action items so might as well do them now to see if the problem is solved / remains:

https://community.se.com/t5/Troubleshooting/UPS-Connection-to-the-Cloud-Issues/ta-p/465769

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