Wrong firmware installed

[Anonymous user]

Hi all,

I installed the wrong firmware on the NMC and it has lost connection to the UPS. Is there any way to recover? Web interface works and can finally be used with a modern browser ...

UPS: Smart-UPS RT 5000XL

NMC: AP9631

Firmware installed: apc_hw05_aos650_sy3p650_bootmon108.exe

This is the problem - firmware is for Symmetra 3-Phase, not Smart. I was led astray by the "Firmware Upgrades for all supported APC offers" tag line. My understanding is, I need the sumx application module.

apc>about
E000: Success
Hardware Factory
---------------
Model Number: AP9631
Serial Number: 5A1210T09330
Hardware Revision: 05
Manufacture Date: 03/11/2012
MAC Address: 00 C0 B7 93 DF 03
Management Uptime: 0 Days 1 Hour 2 Minutes

Application Module
---------------
Name: sy3p
Version: v6.5.0
Date: Jul 12 2017
Time: 19:00:54

APC OS(AOS)
---------------
Name: aos
Version: v6.5.0
Date: Jun 9 2017
Time: 13:41:00

APC Boot Monitor
---------------
Name: bootmon
Version: v1.0.8
Date: Apr 8 2014
Time: 10:59:40

apc>

Thanks, Larry

[BillP · Accepted solution]

Hi,

You can download the proper firmware from this link. 

https://www.apc.com/shop/us/en/products/UPS-Network-Management-Card-v6-8-0-Firmware-for-Smart-UPS-Ga...

If the firmware cannot be uploaded to the NMC using the wizard you will find instruction on how to upload manually in Schneider Electric FAQ FA156047

[Anonymous user]

Thank you, Bill. Update via wizard worked and UPS is fully accessible again!

I'm just surprised I wasn't able to find the version you linked to. Maybe it's a location thing, I see your link is pointing to us/en/products.

[Anonymous user]

I also can't find any firmware for SRT5KRMXLI with AP9537SUM NMC. Changing location on the search page doesn't seem to have any impact.

[BillP]

Hi,

It is the same firmware for the AP9537SUM as the AP9631. 

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[Anonymous user]

Got it. Thanks!