Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

We Value Your Feedback!
Could you please spare a few minutes to share your thoughts on Cloud Connected vs On-Premise Services. Your feedback can help us shape the future of services.
Learn more about the survey or Click here to Launch the survey
Schneider Electric Services Innovation Team!

USB to Serial adapter (Prolific) connected to Smart-UPS 1400 RM XL

APC UPS Data Center & Enterprise Solutions Forum

Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS Data Center & Enterprise Solutions Forum
  • USB to Serial adapter (Prolific) connected to Smart-UPS 1400 RM XL
Options
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
BillP
Administrator BillP Administrator
5060
voidstar_apc
Janeway voidstar_apc
196
Teken
Spock Teken
113
Erasmus_apc
Sisko Erasmus_apc
112
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to APC UPS Data Center & Enterprise Solutions Forum
Solved
OVERKILL_apc
Crewman OVERKILL_apc
Crewman

Posted: ‎2021-06-29 01:22 AM . Last Modified: ‎2024-03-13 05:41 AM

0 Likes
5
987
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 01:22 AM . Last Modified: ‎2024-03-13 05:41 AM

USB to Serial adapter (Prolific) connected to Smart-UPS 1400 RM XL

I read through the other thread regarding the issues with the USB cables and the USB2.0/USB1.1 compatibility problems. There were a few posts in that thread where some people were having the same issue I'm having. And they were using a USB to RS232 adaptor with a Prolific chipset.

Server is running Windows Server 2008 x64. I've tried both the drivers that came with the adaptor, as well as the most recent ones from Prolific. And the issue persists.

Essentially:

The UPS talks to the computer without issue for somewhere in the neighbourhood of 24hrs. Around that time, it loses connectivity. A simple restart of the Agent service brings that connectivity back.

Is there a fix for this? it is a big PITA having to restart the service every morning.

Labels
  • Labels:
  • Smart-UPS & Symmetra LX | RM
Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
OVERKILL_apc
Crewman OVERKILL_apc
Crewman

Posted: ‎2021-06-29 01:22 AM . Last Modified: ‎2024-03-13 05:41 AM

0 Likes
0
987
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 01:22 AM . Last Modified: ‎2024-03-13 05:41 AM

Well the serial port on the server was disabled in the BIOS, and it is on the other side of the country. So not an easy thing to change. Hence the USB RS232 port.

This is the same problem as indicated by a few people in that other thread.

See Answer In Context

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

Replies 5
OVERKILL_apc
Crewman OVERKILL_apc
Crewman

Posted: ‎2021-06-29 01:22 AM . Last Modified: ‎2024-03-13 05:41 AM

0 Likes
0
987
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 01:22 AM . Last Modified: ‎2024-03-13 05:41 AM

Indeed, that is my concern. The newest version of the drivers from Prolific's website did not appear to help either.

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

OVERKILL_apc
Crewman OVERKILL_apc
Crewman

Posted: ‎2021-06-29 01:22 AM . Last Modified: ‎2024-03-13 05:41 AM

0 Likes
0
987
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 01:22 AM . Last Modified: ‎2024-03-13 05:41 AM

The UPS is a SmartUPS 1400 XL rack-mount.
The cable being used with the adaptor is 940-0024.

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

voidstar_apc
Janeway voidstar_apc
Janeway

Posted: ‎2021-06-29 01:22 AM . Last Modified: ‎2024-03-13 05:41 AM

0 Likes
0
987
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 01:22 AM . Last Modified: ‎2024-03-13 05:41 AM

>
The UPS talks to the computer without issue for somewhere in the neighbourhood of 24hrs. Around that time, it loses connectivity. A simple restart of the Agent service brings that connectivity back.

Is there a fix for this? it is a big PITA having to restart the service every morning.
>

It would be a bit gross but if you guys can't find a direct fix, you might try creating a batch file to [restart the service|http://technet.microsoft.com/en-us/library/cc736564%28WS.10%29.aspx] and then [schedule it to run|http://support.microsoft.com/kb/308569] every 12 hours or so.

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

OVERKILL_apc
Crewman OVERKILL_apc
Crewman

Posted: ‎2021-06-29 01:22 AM . Last Modified: ‎2024-03-13 05:41 AM

0 Likes
0
987
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 01:22 AM . Last Modified: ‎2024-03-13 05:41 AM

Unfortunately, one of my biggest issues with having to restart the service is that I lose my power logs/graphs. Which I find useful to monitor the utility conditions at that particular office.

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

OVERKILL_apc
Crewman OVERKILL_apc
Crewman

Posted: ‎2021-06-29 01:22 AM . Last Modified: ‎2024-03-13 05:41 AM

0 Likes
0
988
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 01:22 AM . Last Modified: ‎2024-03-13 05:41 AM

Well the serial port on the server was disabled in the BIOS, and it is on the other side of the country. So not an easy thing to change. Hence the USB RS232 port.

This is the same problem as indicated by a few people in that other thread.

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of