UPS: The output power is turned off.

[Anonymous user]

I have a Smart-UPS X 3000 that has been in production for 4 months now and I am having a few issues with it. I had it unexpectedly shutdown last night and I have no clue as to why it would have. Its an old building where we have the UPS and I know they have brownouts at times but the UPS is only on battery for a few seconds to a minute at a time which isn't long enough for the batteries to die.

Here is the log file:

Network Management Card AOS v6.4.0

Smart-UPS & Matrix-UPS APP v6.4.0

NMC Serial Number: 5A1721T35654

Date Time Name Contact Location System IP

08/01/2018 08:58:40 apcDD7855 Unknown Unknown 192.168.61.18

Date Time User Event Code

08/01/2018 08:58:28 b Web user 'b' logged in from 2.2.2.2. 0x0015

08/01/2018 08:55:23 System Web user 'b' logged out from 2.2.2.2. 0x001F

08/01/2018 08:54:42 b SSH CLI user 'b' logged in from 2.2.2.2. 0x0014

08/01/2018 08:43:38 b Web user 'b' logged in from 2.2.2.2. 0x0015

07/31/2018 18:19:26 System Email: Could not mail '1.1.1.1'. 0x001A

07/31/2018 18:18:53 System Email: Could not mail '1.1.1.1'. 0x001A

07/31/2018 18:18:21 Device UPS: No longer on battery power. 0x010A

07/31/2018 18:18:19 Device UPS: On battery power in response to distorted input. 0x0109

07/31/2018 17:12:01 Device UPS: Self-Test passed. 0x0105

07/31/2018 17:11:53 Device UPS: Self-Test started by automatic timer. 0x0137

07/31/2018 17:11:36 Device UPS: The output power is now turned on. 0x0113

07/31/2018 17:11:36 Device UPS: The power for switched outlet group 3, Outlet Group 3, is now turned on. 0x0134

07/31/2018 17:11:36 Device UPS: The power for switched outlet group 2, Outlet Group 2, is now turned on. 0x0134

07/31/2018 17:11:36 Device UPS: The power for switched outlet group 1, Outlet Group 1, is now turned on. 0x0134

07/31/2018 17:11:36 Device UPS: Switched outlet group 3, Outlet Group 3, has been commanded to turn on, sequenced. 0x0174

07/31/2018 17:11:36 Device UPS: Switched outlet group 2, Outlet Group 2, has been commanded to turn on, sequenced. 0x0174

07/31/2018 17:11:36 Device UPS: Switched outlet group 1, Outlet Group 1, has been commanded to turn on, sequenced. 0x0174

07/31/2018 17:11:31 System Email: Could not mail '1.1.1.1'. 0x001A

07/31/2018 17:10:58 Device UPS: The output power is turned off. 0x0114

07/31/2018 17:10:58 Device UPS: The graceful shutdown period has ended. 0x014F

07/31/2018 17:10:57 Device UPS: The power for switched outlet group 3, Outlet Group 3, is now turned off. 0x0135

07/31/2018 17:10:57 Device UPS: The power for switched outlet group 2, Outlet Group 2, is now turned off. 0x0135

07/31/2018 17:10:57 Device UPS: The power for switched outlet group 1, Outlet Group 1, is now turned off. 0x0135

07/28/2018 00:20:43 Device UPS: Self-Test passed. 0x0105

07/28/2018 00:20:36 Device UPS: Self-Test started by automatic timer. 0x0137

07/25/2018 13:14:31 System NTP update successful. 0x004A

07/20/2018 21:22:26 Device UPS: Self-Test passed. 0x0105

07/20/2018 21:22:18 Device UPS: Self-Test started by automatic timer. 0x0137

07/13/2018 21:03:05 Device UPS: No longer compensating for a low input voltage. 0x010C

07/13/2018 21:03:05 Device UPS: Compensating for a low input voltage. 0x010B

07/13/2018 18:24:27 Device UPS: Self-Test passed. 0x0105

07/13/2018 18:24:19 Device UPS: Self-Test started by automatic timer. 0x0137

07/11/2018 13:13:59 System NTP update successful. 0x004A

07/06/2018 15:26:10 Device UPS: Self-Test passed. 0x0105

07/06/2018 15:26:02 Device UPS: Self-Test started by automatic timer. 0x0137

07/04/2018 21:30:47 Device UPS: No longer on battery power. 0x010A

07/04/2018 21:30:46 Device UPS: On battery power in response to rapid change of input. 0x0109

07/04/2018 19:36:18 Device UPS: No longer on battery power. 0x010A

07/04/2018 19:36:17 Device UPS: On battery power in response to rapid change of input. 0x0109

07/04/2018 19:35:44 Device UPS: No longer on battery power. 0x010A

07/04/2018 19:35:43 Device UPS: On battery power in response to rapid change of input. 0x0109

07/04/2018 19:35:35 Device UPS: No longer on battery power. 0x010A

07/04/2018 19:35:34 Device UPS: On battery power in response to distorted input. 0x0109

07/04/2018 19:33:37 Device UPS: No longer on battery power. 0x010A

07/04/2018 19:33:36 Device UPS: On battery power in response to distorted input. 0x0109

07/04/2018 19:33:25 Device UPS: No longer on battery power. 0x010A

07/04/2018 19:33:24 Device UPS: On battery power in response to distorted input. 0x0109

07/04/2018 19:33:05 Device UPS: No longer on battery power. 0x010A

07/04/2018 19:33:04 Device UPS: On battery power in response to distorted input. 0x0109

07/03/2018 06:03:00 Device UPS: No longer on battery power. 0x010A

07/03/2018 06:02:59 Device UPS: On battery power in response to distorted input. 0x0109

06/29/2018 12:28:11 Device UPS: Self-Test passed. 0x0105

06/29/2018 12:28:02 Device UPS: Self-Test started by automatic timer. 0x0137

06/27/2018 13:13:28 System NTP update successful. 0x004A

06/22/2018 09:29:54 Device UPS: Self-Test passed. 0x0105

06/22/2018 09:29:46 Device UPS: Self-Test started by automatic timer. 0x0137

06/18/2018 15:00:28 Device UPS: No longer on battery power. 0x010A

06/18/2018 15:00:27 Device UPS: On battery power in response to distorted input. 0x0109

06/18/2018 15:00:22 Device UPS: No longer compensating for a low input voltage. 0x010C

06/18/2018 15:00:22 Device UPS: Compensating for a low input voltage. 0x010B

06/18/2018 14:54:15 Device UPS: No longer on battery power. 0x010A

06/18/2018 14:54:14 Device UPS: On battery power in response to distorted input. 0x0109

06/16/2018 02:49:30 Device UPS: No longer on battery power. 0x010A

06/16/2018 02:49:29 Device UPS: On battery power in response to distorted input. 0x0109

06/16/2018 01:13:12 Device UPS: No longer on battery power. 0x010A

06/16/2018 01:13:11 Device UPS: On battery power in response to distorted input. 0x0109

06/15/2018 06:31:55 Device UPS: Self-Test passed. 0x0105

06/15/2018 06:31:46 Device UPS: Self-Test started by automatic timer. 0x0137

06/13/2018 13:12:56 System NTP update successful. 0x004A

06/10/2018 06:43:57 Device UPS: No longer on battery power. 0x010A

06/10/2018 06:43:55 Device UPS: On battery power in response to distorted input. 0x0109

06/08/2018 03:33:37 Device UPS: Self-Test passed. 0x0105

06/08/2018 03:33:29 Device UPS: Self-Test started by automatic timer. 0x0137

06/01/2018 09:49:01 System Email: Could not mail '1.1.1.1'. 0x001A

06/01/2018 09:48:27 System Email: Could not mail '1.1.1.1'. 0x001A

06/01/2018 09:47:53 System Email: Could not mail '1.1.1.1'. 0x001A

06/01/2018 09:47:19 System Email: Could not mail '1.1.1.1'. 0x001A

06/01/2018 09:46:45 System Email: Could not mail '1.1.1.1'. 0x001A

06/01/2018 09:45:56 Device UPS: Restored the local network management interface-to-UPS communication. 0x0101

06/01/2018 09:45:43 System Network service started. IPv6 address FE80::2C0:B7FF:FEDD:7855 assigned by link-local autoconfiguration. 0x0007

06/01/2018 09:45:41 System Network service started. System IP is 192.168.61.18 from manually configured settings. 0x0007

06/01/2018 09:45:32 System Network Interface restarted. 0x0002

06/01/2018 00:35:38 Device UPS: Self-Test passed. 0x0105

06/01/2018 00:35:30 Device UPS: Self-Test started by automatic timer. 0x0137

05/30/2018 13:12:12 System NTP update successful. 0x004A

05/24/2018 21:37:23 Device UPS: Self-Test passed. 0x0105

05/24/2018 21:37:15 Device UPS: Self-Test started by automatic timer. 0x0137

05/18/2018 11:07:17 System Email: Could not mail '1.1.1.1'. 0x001A

05/18/2018 11:06:43 System Email: Could not mail '1.1.1.1'. 0x001A

05/18/2018 11:06:09 System Email: Could not mail '1.1.1.1'. 0x001A

05/18/2018 11:05:35 System Email: Could not mail '1.1.1.1'. 0x001A

05/18/2018 11:05:01 System Email: Could not mail '1.1.1.1'. 0x001A

05/18/2018 11:04:12 Device UPS: Restored the local network management interface-to-UPS communication. 0x0101

05/18/2018 11:03:58 System Network service started. IPv6 address FE80::2C0:B7FF:FEDD:7855 assigned by link-local autoconfiguration. 0x0007

05/18/2018 11:03:56 System Network service started. System IP is 192.168.61.18 from manually configured settings. 0x0007

05/18/2018 11:03:48 System Network Interface restarted. 0x0002

05/17/2018 18:39:23 Device UPS: Self-Test passed. 0x0105

05/17/2018 18:39:14 Device UPS: Self-Test started by automatic timer. 0x0137

05/17/2018 05:07:32 Device UPS: No longer on battery power. 0x010A

05/17/2018 05:07:31 Device UPS: On battery power in response to distorted input. 0x0109

05/17/2018 05:07:26 Device UPS: No longer on battery power. 0x010A

05/17/2018 05:07:26 Device UPS: No longer compensating for a low input voltage. 0x010C

05/17/2018 05:07:25 Device UPS: On battery power in response to distorted input. 0x0109

05/17/2018 05:07:25 Device UPS: Compensating for a low input voltage. 0x010B

05/16/2018 13:11:29 System NTP update successful. 0x004A

05/12/2018 21:50:39 Device UPS: No longer on battery power. 0x010A

05/12/2018 21:50:38 Device UPS: On battery power in response to distorted input. 0x0109

05/10/2018 15:41:07 Device UPS: Self-Test passed. 0x0105

05/10/2018 15:40:59 Device UPS: Self-Test started by automatic timer. 0x0137

05/03/2018 12:43:07 Device UPS: Self-Test passed. 0x0105

05/03/2018 12:42:59 Device UPS: Self-Test started by automatic timer. 0x0137

05/02/2018 13:10:58 System NTP update successful. 0x004A

04/26/2018 09:44:53 Device UPS: Self-Test passed. 0x0105

04/26/2018 09:44:46 Device UPS: Self-Test started by automatic timer. 0x0137

04/19/2018 06:46:52 Device UPS: Self-Test passed. 0x0105

04/19/2018 06:46:44 Device UPS: Self-Test started by automatic timer. 0x0137

04/18/2018 13:10:27 System NTP update successful. 0x004A

04/13/2018 21:19:06 Device UPS: No longer on battery power. 0x010A

04/13/2018 21:19:05 Device UPS: On battery power in response to distorted input. 0x0109

04/12/2018 03:48:40 Device UPS: Self-Test passed. 0x0105

04/12/2018 03:48:31 Device UPS: Self-Test started by automatic timer. 0x0137

UPS Status

Smart-UPS X 3000

Last Battery Transfer

Detection of distorted input

Battery Temperature

28.6°C

Runtime Remaining

3hr 34min 19sec

UPS Input

Input Voltage

117.9  VAC @  60.0  Hz

UPS Output

Output Voltage

117.9  VAC @  60.0  Hz

Load Current

1.2  Amps

Output VA

4.8 %

Output Watts

4.4 %

Output Efficiency

load too low

Output Energy Usage

420.46 kWh

Battery Status

State of Charge

100.0 %

Battery Voltage

135.6  VDC

Num of External Batteries

0

Next Battery Replacement Date

07/05/2022