APC UPS Data Center & Enterprise Solutions Forum
Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.
Posted: 2021-07-08 01:38 AM
This question was originally posted by IFI on APC forums on 9/9/2015
Hi,
I have Smart-UPS SRT 10000 with network management card, as follow:
- Model: AP9537SUM
- Firmware: v6.0.7
It happens a strange problem with email notifications: every time an event that raise notifications happens, I receive a notification about 2 events before. I tried to reboot the management card, but nothing changed.
Is there a way to fix it? Where can I find firmware upgrades for the network card? (on website I just foud firmware for AP9630/9631 models).
Thank you in advance,
Federico
Posted: 2021-07-08 01:38 AM
This reply was originally posted by Bill on APC forums on 9/16/2015
Hi,
The network card firmware upgrade will not affect the UPS or change the setting and you can upgrade the firmware remotely.
See Kbase FA156047
Posted: 2021-07-08 01:38 AM
This reply was originally posted by Jordan on APC forums on 9/9/2015
Hello,
I am not sure I quite understand the issue you are experiencing, could you further clarify?
As far as firmware upgrades, you will want to download the SFSUMX621 firmware for AP9631/30 found on this page: http://www.apc.com/products/resource/include/techspec_index.cfm?base_sku=AP9631&tab=software
The AP9537SUM is just a built in version of these cards and uses the same firmware.
Regards,
Posted: 2021-07-08 01:38 AM
This was originally posted on APC forums on 9/9/2015
I think the user is reporting the same issue as this.
Posted: 2021-07-08 01:38 AM
This reply was originally posted by Angela on APC forums on 9/9/2015
Hi Federico,
This issue and bug I logged is still currently under investigation and actively being looked at as part of the current AOS version that is being developed. If you do not see a change in the latest public version of firmware v6.2.1 (since I am not sure what causes it yet for different users), which I doubt that you will, please get me the .tar file (as described here -> http://www.schneider-electric.us/support/index?page=content&country=US〈=en&locale=en_US&id=FA156131 ) so that I can add your information to the bug report. Just for our purposes too, it'd be helpful to understand how many units you are seeing this on so I can paint a full picture of how it negatively impacts your environment with the delay in notifications.
Posted: 2021-07-08 01:38 AM
This reply was originally posted by IFI on APC forums on 9/15/2015
Hi everybody,
thank you for help.
Yes, the issue is more or less the same as mentioned by Terry.
Angela, I downloaded the .tar file, how can I send it to you? Actually this issue is just affecting this unit.
Thank you again
Posted: 2021-07-08 01:38 AM
This reply was originally posted by IFI on APC forums on 9/16/2015
I ask you one more thing: does the firmware upgrade impact the functionality of the UPS, or the configuration of the Network Card? Can I perform it remotely without impacting the activity and being able to reach the maangement card again after upgrade?
Thank you
Posted: 2021-07-08 01:38 AM
This reply was originally posted by Bill on APC forums on 9/16/2015
Hi,
The network card firmware upgrade will not affect the UPS or change the setting and you can upgrade the firmware remotely.
See Kbase FA156047
Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.