UPS Needs Factory Setup ??

[bnewall1_apc]

This was originally posted on APC forums on 2/4/2016

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We have a new SmartUPS X 2000 with an AP9631 NMC2.  It is showing a critical alarm, "UPS needs factory setup."  Anyone know what this means?  The UPS is working, but I can't get rid of that error.  We've shut down and restart the UPS, to no avail.

Thanks!

[voidstar_apc]

This was originally posted on APC forums on 2/4/2016

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Hi Bryce,

Contact APC tech support: http://www.apc.com/site/support/index.cfm/contact-information/

I believe the message means the UPS hasn't been properly programmed by the factory or lost the programming. 

[bnewall1_apc · Accepted solution]

This was originally posted on APC forums on 2/4/2016

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Thanks, voidstar!  I contacted them already, and am waiting for an e-mail from the rep I spoke to so I can reply to it with the event and data logs.  Haven't received anything yet, though.