UPS Needs Factory Setup ??

[Anonymous user]

We have a new SmartUPS X 2000 with an AP9631 NMC2.  It is showing a critical alarm, "UPS needs factory setup."  Anyone know what this means?  The UPS is working, but I can't get rid of that error.  We've shut down and restart the UPS, to no avail.

Thanks!

[voidstar_apc]

Hi Bryce,

Contact APC tech support: http://www.apc.com/site/support/index.cfm/contact-information/

I believe the message means the UPS hasn't been properly programmed by the factory or lost the programming. 

[Anonymous user · Accepted solution]

Thanks, voidstar!  I contacted them already, and am waiting for an e-mail from the rep I spoke to so I can reply to it with the event and data logs.  Haven't received anything yet, though.

[aarons_]

Did you ever get this fixed? I have the same message on a second hand UPS and would love to get rid of it.

[STxFarmer]

Wondering if you might be able to point me to a solution for this issue? Called Support and they couldn't help me at all. My unit is out of warranty and trying to find a solution to this error.

Tks