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Posted: 2021-06-30 10:42 PM
This was originally posted on APC forums on 2/4/2016
We have a new SmartUPS X 2000 with an AP9631 NMC2. It is showing a critical alarm, "UPS needs factory setup." Anyone know what this means? The UPS is working, but I can't get rid of that error. We've shut down and restart the UPS, to no avail.
Thanks!
Posted: 2021-06-30 10:42 PM
This was originally posted on APC forums on 2/4/2016
Thanks, voidstar! I contacted them already, and am waiting for an e-mail from the rep I spoke to so I can reply to it with the event and data logs. Haven't received anything yet, though.
Posted: 2021-06-30 10:42 PM
This was originally posted on APC forums on 2/4/2016
Hi Bryce,
Contact APC tech support: http://www.apc.com/site/support/index.cfm/contact-information/
I believe the message means the UPS hasn't been properly programmed by the factory or lost the programming.
Posted: 2021-06-30 10:42 PM
This was originally posted on APC forums on 2/4/2016
Thanks, voidstar! I contacted them already, and am waiting for an e-mail from the rep I spoke to so I can reply to it with the event and data logs. Haven't received anything yet, though.
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