UPS Needs Factory Setup ??

Anonymous user · ‎2021-06-30

We have a new SmartUPS X 2000 with an AP9631 NMC2. It is showing a critical alarm, "UPS needs factory setup." Anyone know what this means? The UPS is working, but I can't get rid of that error. We've shut down and restart the UPS, to no avail.

Thanks!

Anonymous user · ‎2021-06-30

Thanks, voidstar! I contacted them already, and am waiting for an e-mail from the rep I spoke to so I can reply to it with the event and data logs. Haven't received anything yet, though.

See Answer In Context

voidstar_apc · ‎2021-06-30

Hi Bryce,

Contact APC tech support: http://www.apc.com/site/support/index.cfm/contact-information/

I believe the message means the UPS hasn't been properly programmed by the factory or lost the programming.

Anonymous user · ‎2021-06-30

Thanks, voidstar! I contacted them already, and am waiting for an e-mail from the rep I spoke to so I can reply to it with the event and data logs. Haven't received anything yet, though.

aarons_ · ‎2023-10-17

Did you ever get this fixed? I have the same message on a second hand UPS and would love to get rid of it.

STxFarmer · 1 month ago

Wondering if you might be able to point me to a solution for this issue? Called Support and they couldn't help me at all. My unit is out of warranty and trying to find a solution to this error.

Tks