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UPS: Lost the local network management interface-to-UPS communication.

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

NikSpasov
Crewman
Crewman
0 Likes
1
241

UPS: Lost the local network management interface-to-UPS communication.

Hi

I have alerts about fifteen times a day from my UPS like the following:

 

Can somebody tell me what the problem is?

 

thanks!

Nik

 

 

About Network Screenshot 2022-01-25 130039.jpgAbout UPS Screenshot 2022-01-25 130012.jpgHome Screenshot 2022-01-25 125942.jpg

 

 

UPS: Lost the local network management interface-to-UPS communication.

Name : apcEAB1C0
Location : Unknown
Contact : Unknown

https://apcEAB1C0
https://10.14.10.5

https://[FE80::2C0:B7FF:FEEA:B1C0] (Local) https://[]

Serial Number : ZA1521008773
Device Serial Number : NA
Date : 01/24/2022
Time : 16:01:46
Code : 0x0102

Critical - UPS: Lost the local network management interface-to-UPS communication

 

 

UPS: Restored the local network management interface-to-UPS communicat

Name : apcEAB1C0
Location : Unknown
Contact : Unknown

https://apcEAB1C0
https://10.14.10.5

https://[FE80::2C0:B7FF:FEEA:B1C0] (Local) https://[]

Serial Number : ZA1521008773
Device Serial Number : IS1305006271
Date : 01/24/2022
Time : 16:01:58
Code : 0x0101

Informational - UPS: Restored the local network management interface-to-UPS communication.

Tags (1)
1 Reply 1
TonKei
Lieutenant JG Lieutenant JG
Lieutenant JG
0 Likes
0
205

Re: UPS: Lost the local network management interface-to-UPS communication.

Hi Nick

 

There are multiple root causes for this notification.

I wonder if you would be able to supply the support file from the NMC?

You can generate it by logging on to the web interface and navigate to [About] -> [Support] and choose "Generate Logs". The relevant text files are then gathered into a .tar ball that you can download from the card.

At the very least I will need the event.txt and the config.ini, but there might be relevant info in the rest of the files as well.

 

Best regards

Tonny

Tags (1)