SymmetraLX16000 does not recognize batteries in bays 2-4

vqld · ‎2024-07-30

Hello.

We have a fairy old UPS which is running fine. It had 2 batteries (out of 4) and the battery in bay 2 overheated some time ago and failed.

We've received replacement battery but now UPS doesnt recognize any batteries if inserted in bays 2-4. Bay 1 is fine. We tried to move the existing battery from bay 1 to bays 2-4 but it doesnt recognize it either.

UPS was powercycled but no luck. Are there any other ways to "reset" it? Thanks.

Teken · ‎2024-08-09

Please upload a photo of the battery cartridge (Front & Back) to the APC Forum and ensure it’s visible to be seen.

Provide clear well lit photos of all the internal bays especially the ones that were over heated.

dpierce4776 · ‎2024-08-09

Sometimes it takes a while for stmetra UPS’s to recognize new batteries put the batteries in making sure the switch on the pack is set to off leave over night then turn one on and see what happens

vqld · ‎2024-08-11

no luck. The battery was sitting there for around 2 weeks. Just turned the switch on- no changes..