Symmetra RM manufacture date and serial

[BillP]

Hi,

We have several Symmetra RM 6000 in our org. We recently noticed that two are not reporting valid manufacture dates: one reports (via web) 12/11/0, that is not a typo, just a single "0" for the year, and no serial. The other says "12345678" for the manufacture date, but reports the correct SN. They both have firmware 213.137W.

We suspect that this may be causing our ISX manager software to ignore or misreport the state of these two UPS.

Is there a way to alter these values in the UPS?

[BillP]

I have a similar situation with a Symmetra 6k that I just finally networked this morning. I use an Infrastruxure Manager device to watch my UPS's, and when I set this one up today (1.5 years after initial install), it shows a Global UPS age violation, which causes the status to show as a yellow warning symbol. Under the Manufacture Date listed for the MIM, it indicates 10/27/0, though the serial number would indicate that the MIM was manufactured in '06. Does this mean the only way to get accurate info again is to replace that MIM? And if that's the case, since this is a manufacturing error, could I count on APC to replace it to make it right? The UPS is functioning fine.

[BillP]

i would call into APC support and refer to this thread if you need to. i cant make any promises at this point but if this is causing a big problem, i don't see why it would be a problem to replace it for you since it isn't something you can fix on your own. again, i cant make any promises but i'll see what i can do. if you refer to this thread, the person you speak to can check with me.

[BillP · Accepted solution]

unfortunately, that information is pulled from the main intelligence module and you cant update it. i'd have to suspect that when these were programmed at the factory, there was a typo made. are the UPSs operating normally otherwise? I have seen "ED123456789" for a serial number once before and it was in a strange situation.